If you are using an unsupported GPU driver, Illustrator displays a System Compatibilty Report dialog during the app launch mentioning the GPU driver incompatibilities. We recommend you to immediately fix this incompatibility by installing the latest GPU driver, otherwise you may face stability, performance, and data loss issues.
If due to any reason you are unable to update the driver, you can disable the display of this dialog. Go to Preferences > General and deselect the Show system compatibility issues at startup checkbox.
To export the contents of this report in a text file, click Export Report. To reopen the dialog, choose Help > System Compatibility Report.
Ensure that GPU Performance is enabled (Preferences > Performance).
Open the Preferences panel (Press Ctrl+K or choose Edit > Preferences).
In the GPU Performance tab, note the manufacturer listed under the GPU Details area.
Use the procedure below to update the device driver for that specific manufacturer.
Important: This procedure guides you to update the device drivers for the video adapter being used. If your computer has multiple GPU cards from different manufacturers, update the drivers for each of the cards installed with your computer.
If you use a GPU card based on Intel chipset architecture, the manufacturer may not have the most up-to-date drivers available yet. To check for the latest drivers, follow the instructions available on the page: http://www.intel.com/support/graphics/sb/CS-033916.htm.
If you have any more AMD/ATI-based GPU cards installed, update them as well.
Refer to the following links to find and update the latest compatible AMD driver:
Some users are facing issues when GPU Performance features in Adobe Illustrator. Some issues are:
The GPU Performance features in Illustrator work best with the most recent, updated GPU card drivers. Refer to the KB article on updating device drivers: Illustrator GPU Performance | Driver Updates.
Important consideration: Using the add-on GPU device causes power consumption to rise and significantly reduce battery life while operating on battery power. This will reduce the period of time available for the laptop to function before needing to find a power source.
Does the error persist? Send us the sample file and the information requested in the Send Adobe troubleshooting information section.
Do send an email to Adobe (firstname.lastname@example.org) to troubleshoot further.
If your screen appears in black and white, and resetting preferences does not help, send us the following information:
If Adobe Illustrator crashes, send us the following information: