On macOS, make sure that the current user account has the rights to administer the computer. See Set up users on your Mac for more information on Mac user accounts.
Error: Premiere Pro could not find any capable video play modules
Fix issues in Premiere Pro that cause an error message (can't find capable video play modules) during startup
Issue: startup error message
When you try to launch Premiere Pro, you see the following error message:
Adobe Premiere Pro Startup Error
Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.
Try the following solutions in order. If the first solution does not resolve the issue, try the next solution, and continue until the issue is resolved.
Update video adapter drivers
As of August 6 2013, the latest AMD driver release has had some issues when trying to launch Premiere Pro. Download and use the most-current drivers available on the download page.
Check for administrator rights - on macOS
Check for permissions in the User Library folder.
With Premiere Pro closed, rename the Adobe folders located within the Application Support, Preferences, and Documents folders.
Connect a single monitor using either the HDMI port or DVI port.
Restart Premiere Pro.
Check for administrator rights - on Windows OS
On Windows, right click the shortcut to Premiere Pro, and choose Run as Administrator. The document folder location must be mapped to a network.
Check if the My Documents folder is mapped to other locations. If it is mapped to external locations, ensure that the external storage location has a good connection and also good space available. Also check on the profile whether the document folder is on default location.
If you are working on a user account within a domain, disconnect the system from the domain network by removing the network cable and turning off the wifi connection. Start Premiere Pro again.
Verify whether Premiere Pro has not been listed as one of the blocked programs in both the Windows firewall as well as the antivirus programs. If it is, add an exception in both locations.
Repair the Microsoft Visual C ++ 2015 redistributable (both X86 & X64) runtime libraries. For more information on this, see Visual C++ Redistributable for Visual Studio 2015.
On Windows, right-click the shortcut to Premiere Pro, and choose Run as Administrator. (Or right-click the program file in /Program Files/Adobe/Adobe Premiere Pro [version]/Adobe Premiere Pro.) The document folder location must be mapped to a network.
For AMD Radeon cards with Switchable Graphics Technology, enable High-Performance GPU
For AMD Radeon cards with Switchable Graphics Technology, do the following:
Launch the Catalyst Control Center (right-click the desktop and choose Graphics Properties).
Click the Power tab.
Click Switchable Graphics Method.
Select the option labeled "Select the graphics processor manually," and then click Apply.
On the Power Tab, click Switchable Graphics.
Make sure that High-Performance GPU is selected.
Change the BIOS setup
IMPORTANT: Changing settings in the BIOS can cause your computer to have other issues, or prevent it from starting up properly. Only perform this solution if you are confident in changing BIOS settings. If you need assistance changing this setting, contact your computer manufacturer.
Enter the BIOS setup for your notebook and change the setting for Switchable Graphics to Fixed.
Working with digital video is a very graphics intensive process. On all Adobe Creative Suite or Creative Cloud products, Adobe recommends that you do not try to operate in Power-Saving mode. Instead, make sure to always use High Performance mode.
Check if you have the latest version of PROMISE products
If you use PROMISE storage solutions with Premiere Pro on macOS, make sure that you have upgraded to the latest version of the software. Older versions can cause this error.
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