Troubleshooting guide: Activating fonts

For an introduction to adding fonts, see the Activate new fonts on your desktop tutorial.

Fonts are activated on your computer through the Adobe Creative Cloud desktop application.  If you do not have the software installed, download it from https://creative.adobe.com/products/creative-cloud.  

The Creative Cloud desktop application must be running and you have to be signed in to Creative Cloud for the fonts to be activated. If the software isn't running or you have signed out of Creative Cloud, the fonts will be unavailable temporarily.

Make sure that you are signed in to Creative Cloud with the same Adobe ID that you use for your Creative Cloud subscription.

Your account information is at the top of the Creative Cloud desktop application; click your profile picture to reveal the name and email address of the account you're using.

To switch to a different account, click Sign Out. After you are signed out, you will see the option to sign in with another Adobe ID.

You can also click on the "Manage Account" option in the Creative Cloud desktop application menu to visit your Adobe Account page, and confirm that you are signed in with the Adobe ID that has your Creative Cloud subscription on it.

The Assets > Fonts tab is updated when the font is active, and will have a green check mark next to each available font family name.

If a font fails to activate or there is a conflict with a font already installed on your computer, an error message is displayed with information on how to resolve the problem.

• Error message: "Unable to activate one or more fonts."
• Error message: "A font with the same name is already installed."

If the fonts are not active, try turning off the font option in Creative Cloud, wait a moment, and then turn it back on.

Open the menu from the three dots at the top of the Creative Cloud desktop application. Choose Preferences > Creative Cloud > Fonts, and then uncheck Enable Adobe Fonts to turn it off.

Signing out of Creative Cloud and restarting the computer stops any font-related processes that may not be running correctly and starts new ones.

If your network proxy or firewall blocks access to any of the required network endpoints, Adobe Fonts will not work. Your computer needs to be able to reach these endpoints and download files from them.

Here is a list of the required domains; port 443 also needs to be open.

https://data.typekit.net:443
https://state.typekit.net:443
https://polka.typekit.com:443
https://api.typekit.com:443

If these steps don't solve the problem, send:

• a screenshot of the Fonts tab in your Creative Cloud desktop application
• 3-4 of your recent log files
• the version of Windows or Mac OS you're using

to our support team and we will look into the issue further.

Mac OS:

1. Open the Finder.
2. Choose Go > Go To Folder.
3. Enter ~/Library/Logs/CreativeCloud/CoreSync/.

Or if you are comfortable working from the command line, enter the following:

cd $HOME/Library/Logs/CreativeCloud/CoreSync/

Windows:

1. Open Windows Explorer.

2. The log folder is hidden by default, so make sure that hidden folders and files are visible. From the Organize menu, choose Preferences, and then click the View tab. Select the Show hidden files, folders, & drives option, and then click Apply to confirm the changes.

3. Go to C:\Users\[username]\AppData\Local\Temp\CreativeCloud\CoreSync\.

Include the three or four most recent CoreSync-yyyy-MM-dd.log files along with the screenshot of the Fonts tab in Creative Cloud & the operating system version in an email to fontsupport@adobe.com.