Is your Illustrator not starting after upgrading to version 24.1.2 on Windows 7?

If you get the following error when launching Illustrator, follow the resolution steps mentioned below.

Error message

Solution

 If you have Visual Studio or Visual C++ installed on your computer, uninstall them before proceeding with resolutions steps.

Resolution steps:

  1. Click this link: https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads
  2. Under the Visual Studio 2015, 2017 and 2019 section on this page, download the following executable file:
    x64: vc_redist.x64.exe
  3. Run the downloaded executable file.
  4. Restart your computer.
  5. Launch Illustrator.