Troubleshooting & help
Use the Connection Test utility to troubleshoot connection problems. Inside the meeting room, choose Help > Troubleshooting to run the test. For more information on connection problems, see Troubleshoot connectivity | Adobe Connect.
Yes. You have several options for controlling who can join your meeting. From inside your Adobe Connect meeting room, choose Meeting > Manage Access and Entry, and then choose one of the options from the submenu. You can also manage meeting participants from Adobe Connect Central.
You can update your credit card and other billing information from your Manage Subscription page. Go to the Adobe Connect online store, and then enter your order number and order password to access your account.
In Adobe Connect Central, choose Administration > Service Plan > Change Service Plan > Cancel Your Plan. You can also cancel your subscription from the Adobe Connect online store. Simply enter your order number and order password to access your account. Get more information about managing your Adobe Connect account in the Adobe Connect FAQ.