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Adobe Acrobat Sign for Salesforce: User Guide

  1. Adobe Acrobat Sign Integrations
  2. What's New
  3. Product Versions and Lifecycle
  4. Acrobat Sign for Salesforce
    1. Installation Guide
    2. User Guide
    3. Developer Guide
    4. Advanced Customization Guide
    5. Field Mapping and Templates Guide
    6. Process Builder Guide
    7. Document Builder Guide
    8. Upgrade Guide
    9. Release Notes
    10. Additional Articles
  5. Acrobat Sign for Microsoft
    1. Acrobat Sign for Microsoft 365
      1. Installation Guide
    2. Acrobat Sign for Outlook
      1. User Guide
    3. Acrobat Sign for Word/PowerPoint
      1. User Guide
    4. Acrobat Sign for Teams
      1. User Guide
      2. Release Notes
      3. Microsoft Teams Approvals
    5. Acrobat Sign for Microsoft PowerApps and Power Automate
      1. User Guide
      2. Release Notes
    6. Acrobat Sign for Microsoft Dynamics 
      1. Overview
      2. Dynamics Online: Installation Guide 
      3. Dynamics Online: User Guide 
      4. Dynamics On-Prem: Installation Guide 
      5. Dynamics On-Prem: User Guide
      6. Dynamics Workflow Guide
      7. Dynamics 365 for Talent
      8. Upgrade Guide
      9. Release Notes
    7. Acrobat Sign for Microsoft SharePoint 
      1. Overview
      2. SharePoint On-Prem: Installation Guide
      3. SharePoint On-Prem: Template Mapping Guide
      4. SharePoint On-Prem: User Guide
      5. SharePoint On-Prem: Release Notes
      6. SharePoint Online: Installation Guide
      7. SharePoint Online: Template Mapping Guide
      8. SharePoint Online: User Guide
      9. SharePoint Online: Web Form Mapping Guide
      10. SharePoint Online: Release Notes
  6. Acrobat Sign for ServiceNow
    1. Overview
    2. Installation Guide
    3. Release Notes
  7. Acrobat Sign for HR ServiceNow
    1. Installation Guide
  8. Acrobat Sign for SAP SuccessFactors
    1. Cockpit Installation Guide
    2. Recruiting Installation Guide
    3. Recruiting User Guide
    4. Cloud Foundry Installation Guide
  9. Acrobat Sign for Workday
    1. Installation Guide
    2. Trial Account Set-up Guide
    3. Quick Start Guide
    4. Configuration Tutorial
  10. Acrobat Sign for NetSuite
    1. Installation Guide
    2. Release Notes
  11. Acrobat Sign for SugarCRM
  12. Acrobat Sign for VeevaVault
    1. Installation Guide
    2. User Guide
  13. Acrobat Sign for Coupa BSM Suite
    1. Installation Guide
  14. Acrobat Sign for Adobe Commerce
    1. User Guide
  15. Acrobat Sign Developer Documentation
    1. Overview
    2. Webhooks
    3. Text Tags

Adobe Acrobat Sign for Salesforce: User Guide explains how to use the Acrobat Sign for Salesforce integration to send agreements for signature or approval, or sign agreements. 

Note:

Salesforce is a highly customizable environment, and Adobe Acrobat Sign includes a wide array of options to enhance and expedite business processes. Adobe Acrobat Sign for Salesforce: User Guide provides instructions for using basic features and processes of the application.

To customize the processes for further automation of the application, you may contact your Salesforce Administrator.

Overview

Adobe Acrobat Sign is an integrated application for Salesforce that can be used for getting legitimate e-signatures, or approvals for any document directly from Salesforce. The application provides easy signature workflows that can be easily adopted and implemented by individuals or organizations.

Using Acrobat Sign for Salesforce application for sending and managing agreements has multifold benefits, which include:

  • Fast and smooth processing of agreements. 
  • Access to real-time contract history and viewing saved contracts from any object.
  • Tracking deals in real-time across your organization and getting updates with Chatter when agreements are viewed, signed, canceled, or declined.
  • e-Sign in over 20 languages and support fax-back service in 50+ locales worldwide.
  • Ability to automatically merge Salesforce data into documents before sending for signature.
  • Mapping of signers data back to Salesforce objects.
  • Creating reusable agreement templates for sending options and enabling one-click 'Send for Signature’ buttons to send custom agreements from any Salesforce object.
  • Support of native integrations with Conga Composer, Apttus, Selectica, Drawloop, Zuora, Emptoris, and more.
  • All Acrobat Sign objects and pages in Salesforce are translated to all 16 languages supported by Salesforce.com so your Salesforce users can send and track all their agreements in their native language.

Adobe Acrobat Sign for Salesforce: User Guide provides instructions on how to use Acrobat Sign for Salesforce (Lightning and Classic profile) application to create, send, and manage agreements.

Supported Browsers

Browsers

Supported

Limitations

Microsoft® Edge

Yes

Yes

Google Chrome™

Yes

No

Mozilla® Firefox®

Yes

No

Apple® Safari®

Yes

No

Known Issues with Microsoft Edge:

  • When the Agreement page loads, an error may appear (similar to the below): "This page has an error. You might just need to refresh it. Action failed"
  • After sending and closing the post-send "success" tab, the Agreement page does not refresh automatically to reflect the agreement status and may give this error: "No new window detected. Please check your browser popup blocker settings before trying another action. This page can now be reloaded."
    You can access the agreement page from the Agreement List.
  • When you select the Remind or Update actions on agreements that are in transit, the agreement page does not automatically refresh and this error may appear in the footer: "This page has an error. You might just need to refresh it."
    You can access the agreement page from the Agreement List.

Known Issues with the Acrobat Sign for Salesforce application:

If you've enabled account sharing on your Acrobat Sign account, the users that are not included in the agreement cannot view the agreement in the Salesforce environment, unless:

  • The agreement was created from a shared library template in the Adobe Acrobat Sign library.
  • The library template is shared in a manner that includes the viewer via: (a) Shared for all users in the account, or (b) Shared at the group level, where the sender and viewer are in the same group.

Note: You can use Adobe Acrobat Sign to view the agreement.

Send agreements using Acrobat Sign for Salesforce

“Agreements” are the objects that Acrobat Sign installs into Salesforce, and are the vehicle for delivering your document to the recipients. 

“Recipient” is the generic term used for any signer, approver, or delegator of an Agreement (basically anyone you send the document to for some action).

Agreements can be created in several ways, depending on how your Administrator has deployed the package. The common options include:

  • The Agreement tab
  • Salesforce Objects (Contact, Lead, Opportunity, Account etc)
  • Chatter (Classic profile only)

Using the Lightning Profile

To create an agreement from the Agreements tab:

  1. From the upper-right corner of the Salesforce lightning page, select the App Launcher icon.

    app-launcher

  2. Select Adobe Acrobat Sign for Salesforce.

  3. From the top menu bar, select Agreements.

    The Agreements tab lists all your agreements.

    create-new-agreement

  4. Select New.

To create an agreement from Salesforce Objects:

  1. Open the Salesforce object that you want to send the agreement from. The example below uses the Contacts object to send the agreement.

    create-from-contacts

  2. Under the Related tab, select New from the Agreements section.

Note:

Previous Agreements created from a Salesforce object (like this Contact) will be listed in the Agreements list. A great way to find an Agreement is to look at the Salesforce object (Contact, Account, etc) that the Agreement is related to.

Once you open the agreement in draft mode, you must configure it to define the recipients, nature of the agreement, documents to be sent for signature, and additional settings, if necessary.  

agreement-details

Follow the steps below to configure the agreement:

  1. Under Recipients, configure the following fields:

    • A denotes the signing order of the recipient. Once you add all the recipients, you can drag a row up or down to change the signing order. 
    • B denotes the role of the recipients. Open the drop-down menu and select a desired role for the recipient: 
      • Signers (default)– Recipients who need to apply at least one legal signature.
      • Approvers– Recipients who must review and approve the document but are not required to legally sign.
      • Acceptor– Recipients who need to acknowledge the agreement without formally signing it.
      • Form Filler–Recipients who need to fill in form content during the signature process.
      • Certified Recipient– Recipients who don't need to sign or fill form fields, but may be asked to either delegate, decline, or acknowledge the agreement.
      • Delegators– Recipients who need to delegate their role to another party. There is a delegator option for each of the above roles (when enabled by the SFDC admin).
    • C denotes the recipient type. Open the drop-down menu and select one of the options: 
      • Contact– Any Contact in Salesforce.
      • Lead– Any Lead in Salesforce.
      • User– Any User of Salesforce within your Salesforce Org.
      • Group– A set of users in a Salesforce Role that needs to sign or approve. Admins need to define your available Groups. 
      • Email– Recipients that are not currently listed in Salesforce as one of the other object types.
    • D denotes the recipient search field. Once you select a recipient type, enter the relevant name or identifier to search for the recipient or enter the details.
    • E denotes the tool for a private message for the recipient. Select  for any recipient and then in the dialog that appears, write a message and select Save
      It delivers a private message only to the marked recipient. If nothing is added, the recipient receives the default agreement message.
    • To delete a recipient entry, select X for the recipient that you want to remove.
    • To add more recipients, select Add Recipient and fill in the required details in the row that appears.
    • To add yourself as a recipient, select Add Me. It adds a row with your details.
    • To send a copy of the agreement to other people, select Add CC, and then in the CC field that appears, add the desired email addresses. 
  2. Select the Identity Verification drop-down menu and select one of the below verification types that you want to include for all the recipients: 

    • Email (default) – Authentication is based on access to the email box
    • Password – A sender-generated alpha/numeric password that must be separately communicated to the recipients.
    • Social – Authenticate to a third-party social network like Facebook or LinkedIn.
    • KBA (USA only) – Knowledge-Based Authentication requires the recipient to enter their Social Security Number and then answer a few non-trivial questions based on the public database.
    • Phone – Requires the sender to provide the recipient’s phone number so an SMS code can be sent when their signature is needed.
    • Government ID - Requires the recipient to provide an image of a passport, a government ID, or a driver's license. The government ID or driver's license also prompts the user to provide a "selfie" to match against the ID's image.
    Note:

    You can configure Adobe Acrobat Sign to enable a unique verification method for each recipient. Once this option is enabled, it displays the verification option for each recipient, as shown below.

  3. To modify the agreement's name, select the field under Details and provide an alternate name.

    agreement-name

  4. In the Message field, type a message that you want to send to all the recipients.

  5. To explicitly associate the agreement with an Account, Opportunity, or Contract, search for the contact in the relevant fields, as shown below.

    additional-relationship-lookups

  6. To include other workflow options, configure the following fields under Options:

    • Password protect the signed document – Select the checkbox and then enter a password in the fields that appear. The given password is required to view the final PDF.
    • Completion Deadline – Select the calendar icon and set a date when the document should expire (auto-cancel). 
    • Create Reminders – Choose a reminder frequency option from the drop-down menu to send email reminders to the recipients. It sends a reminder email only to the current recipients.
    • Recipient Language – Open the drop-down menu and select a language for the email template and the on-screen instructions for the agreement.
    • Signature Type – Select one of the following options:
      • E-signature to get electronic signatures.
      • Written Signature to send the agreement with a cover page and instructions to print, sign, and upload the agreement back to Adobe Acrobat Sign.
    agreement-options

  7. To include one or more files that you want to get signed:

    1. Select Upload Files. Or, drag and drop the file to the field under Files.
    2. From the Add Files dialog that opens, select a file that you need to get signed. You can attach one or more files from the following source locations:
      • Salesforce CRM & Files
      • Salesforce Documents
      • Acrobat Sign Library (must be enabled by the SFDC Admin)
      • From your computer (Salesforce limits upload file size to ~700KB)
    3. Select Add Files.

    Note: You can add multiple documents to the agreement. Agreements with multiple documents present the documents to the recipients in the order you list them.  To re-order the stack, drag the selection up or down.

  8. To preview the agreement and add signature fields, select Preview & Add Signature Fields.

    It changes the Send button to Next.

  9. Select Next

  10. In the agreement preview window that opens:

    1. Under Recipient, select a recipient name and then drag and drop the required signature field on the agreement.
    2. Similarly, add signature fields for each recipient.
    3. Optionally, add Signer info fields, data fields, or other fields, as required.
    4. Review the agreement details.
    5. Once done, select Send to send the agreement to the recipients. 
    agreement-preview

Acrobat Sign for Salesforce integration associates your agreements to a Salesforce object in a meaningful way. For instance, when you send an NDA to a contact, then the agreement is listed on that Contacts page.  Similarly, if you send an agreement to a recipient from an Opportunity object, both Recipient and Opportunity objects will show the agreement in their lists.

In case an agreement is orphaned in the system, it's listed under the Agreements tab. The list under Agreements displays the agreements that you are authorized to view. 

To manage an agreement from The Agreements Tab:

  1. Select the Agreements tab from the top menu. 
    The Agreements tab displays the list of recently viewed agreements. To view all the agreements, select Recently Viewed drop-down menu and select All.

    List view of Agreements

  2. From the list of agreements, select the agreement that you want to manage and take one of the below-listed actions from the top action bar:

    agreements-tab

    • To change the owner of the agreement, select Change Owner. In the window that opens, select another user and then select Submit.

    • To import data into the agreement, select Import. In the window that opens, provide the details and follow through with the workflow.
    • To cancel the agreement, select Cancel Agreement. In the window that opens, select Submit.
      It deletes the agreement record from Salesforce.

    • To delete the agreement, select Delete Agreement. In the window that opens, select Submit.
      It terminates the agreement and sets it to a Canceled status

  3. To update the agreement, send a reminder, or to send the agreement, select the drop-down menu from the top action bar and select the appropriate option.

    manage-agreement-other-actions

  4. To replace the signers of the agreement:

    1. Open the agreement.
    2. For the signer that you want to replace, select the Replace Signer icon, as shown below.

    3. In the dialog that opens, select an alternate signer and write a message.
    4. Select Replace Signer.
    replace-signer-dialog

To manage an agreement from The Manage Agreements Tab:

Select the Manage Agreements tab to open the agreement portal in your Acrobat Sign account, as shown below. It displays all the agreements related to your userID (email address). 

In certain cases, Salesforce makes the agreements searchable with respect to the context and users. However, most Admins suppress this tab to maintain all activities in Salesforce.

Manage page

Using the Classic Profile

To create an agreement from the Agreements tab:

  1. From the top-right corner of the Salesforce Classic page, open the Content drop-down menu and select Adobe Acrobat Sign.

    classic-open-acrobat-sign

  2. From the top menu bar, select Agreements > New.
    It opens the agreement in Draft mode.

    classic-create-agreement

To create an agreement from Salesforce Objects:

  1. Open the Salesforce object that you want to send the agreement from. The example below uses the Contacts object to send the agreement.

    classic-create-from-object

  2. From the Agreements section, select New Agreement.

Note:

Previous Agreements created from a Salesforce object (like this Contact) will be listed in the Agreements list. A great way to find an Agreement is to look at the Salesforce object (Contact, Account, etc) that the Agreement is related to.

Create Agreements from Salesforce Chatter

To create agreements from Salesforce Chatter, your Administrator must enable the Adobe Acrobat Sign Chatter Settings.  Once done, the Adobe Acrobat Sign object can be embedded in the home page and other Salesforce objects.

To send agreements from Chatter:

  1. Open Salesforce Chatter and expand the feed.
  2. From the Chatter menu on top, select Adobe Acrobat Sign.
  3. In the section that opens, provide the agreement details.
  4. To send the agreement, select Send.
create-from-chatter

Note:

When using Chatter to send from an object such as a Contact, that Contact is inserted as the first recipient.

To configure the agreements in the Salesforce Classic view, refer to the Configure agreements section under Using the Lightning Profile.

Acrobat Sign for Salesforce integration associates your agreements to a Salesforce object in a meaningful way. For instance, when you send an NDA to a contact, then the agreement is listed on that Contacts page.  Similarly, if you send an agreement to a recipient from an Opportunity object, both Recipient and Opportunity objects will show the agreement in their lists.

In case an agreement is orphaned in the system, it's listed under the Agreements tab. The list under Agreements displays the agreements that you are authorized to view. 

To manage an Agreement from the Agreements Tab:

  1. Select the Agreements tab from the top menu. 
    The Agreements tab displays the list of recently viewed agreements. To view all the agreements, select All from the drop-down menu and then select Go.

    classic-agreements-tab

  2. From the list of agreements, select the agreement that you want to manage and take one of the below-listed actions from the top action bar and the drop-down menu:

    classic-manage-agreements

    • To send a reminder to the recipients, select Remind.
      It automatically sends a reminder email to the recipients.
    • To view the agreement details, select View.
    • To update the agreement, select Update.
    • To cancel the agreement, select Cancel Agreement. In the dialog that opens, you may provide a reason for canceling the agreement and choose to notify the signers. Next, select OK.
      It deletes the agreement record from Salesforce.

    • To delete the agreement, select Delete Agreement
      In the dialog that opens, you may provide a reason for deleting the agreement and choose to notify the signers. Next, select OK.

  3. To replace the signers of the agreement:

    1. Open the agreement.
    2. For the signer that you want to replace, select the Replace Signer icon, as shown below.

    3. In the dialog that opens, select an alternate signer and write a message.
    4. Select Replace Signer.
    replace-signer-dialog

To manage agreements from The Manage Agreements Tab:

Select the Manage Agreements tab to open the agreement portal in your Acrobat Sign account, as shown below. It displays all the agreements related to your userID (email address). 

In certain cases, Salesforce makes the agreements searchable with respect to the context and users. However, most Admins suppress this tab to maintain all activities in Salesforce.

classic-manage-agreements-tab

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