Find a support plan
Adobe provides all the support you need for successful collaboration experiences with Adobe® Connect™.
Expert support is included in your subscription price; giving you the added confidence of knowing Adobe is available at any time should you need assistance.
Adobe also offers purchasable support options – Gold support for advanced customization and integration needs, event services to manage large meetings, and instructor‐led training to give you the knowledge and confidence to maximize your productivity.
Use the table below to select the support option that is right for you.
SUPPORTED TOPICS
| Program Offering | Expert | Gold |
|---|---|---|
| 24 X 7 coverage |  |
|
| Adobe provides support by phone or web case submission, 24 hours a day, 7 days a week. | ||
| In‐Meeting Support |
|
|
| Adobe provides support to meeting leaders and participants who need assistance with a meeting in progress. | ||
| Product Features / How-To | |
|
| Adobe supports product use, including commands, menu items, and core features outlined in the User Guide and online Help. | ||
| Interoperability / Basic | |
|
| Adobe supports telephony integration, converting and uploading presentations, meeting recordings, and support for Adobe Presenter. | ||
| Customization & Integration | |
|
| Adobe provides support for the Connect API, integration to learning management systems, and custom branding of the Connect interface. | ||
| Priority Call Handling | |
|
| Enjoy direct access to senior-level engineers and prioritized case handling. | ||
PRICING
| Expert | Gold |
|---|---|
Included in the Adobe Connect subscription price |
Call for pricing info and to purchase |
Contact Adobe support
The following contact information is for customers using Adobe Connect Hosted in North America.
Contact adobeconnectsales@adobe.com for more information on licensing and further support.
If you have having trouble joining a meeting or need assistance with a hosted meeting in progress, help is available by phone. Click here for a complete list of region phone numbers.
TECHNICAL SUPPORT
For all other technical support needs such as feature usage and how to support.
