Останнє оновлення: 12 бер. 2025 р.

Learn about the status of known and fixed issues in Adobe Express on desktop.

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System issues

Access issues with files migrated from the previous version of the app

Under review

Версія програми Adobe Express
Уражені типи пристроїв All
Останнє оновлення: March 3, 2025

Зведення

Unable to access files after migrating from the previous version of the app.

Наступні кроки

If you’re experiencing issues accessing files migrated from the previous version of Adobe Express, check the FAQ for solutions.

Favorites unavailable after upgrading to Adobe Express for Teams

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: March 3, 2025

Зведення

Unable to access favorites after upgrading to Adobe Express for Teams.

Наступні кроки

If your favorites are missing after upgrading to Adobe Express for Teams, refer to the troubleshooting guide for solutions.

Personal profile unavailable after upgrading to Adobe Express for Teams

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: March 3, 2025

Зведення

Unable to access personal profile after upgrading to Adobe Express for Teams.

Наступні кроки

If you can’t access your personal profile after upgrading to Adobe Express for Teams, check the troubleshooting article for steps to resolve the issue.

Files missing after upgrading to Adobe Express for Teams

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: February 3, 2025

Зведення

Unable to locate files after upgrading to Adobe Express for Teams.

Наступні кроки

Log into your business profile, as your assets may have moved to your team's storage when you joined the team.

Drawing not saved after signing back in

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: February 3, 2025

Зведення

After signing back into Adobe Express, your drawing changes may not be saved, preventing you from resuming where you left off.

Наступні кроки

Currently, there is no workaround, but our team is working to correct this issue. Check back for updates. 

Feature issues

Unable to edit text

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: February 3, 2025

Зведення

Editing may be difficult if objects overlap text or if text is grouped.

Наступні кроки

To edit, select the text object in the Layers panel and then press Enter.

Unable to find variable fonts in Adobe Express

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: February 3, 2025

Зведення

Variable fonts are not yet supported in Adobe Express.

Наступні кроки

Many variable fonts are also available in conventional formats that Adobe Express supports. Try using a non-variable version of the font instead.

Hindi and Gujarati text renders incorrectly in exported PDFs

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: February 3, 2025

Зведення

Text in Hindi or Gujarati does not render correctly in exported PDFs.

Наступні кроки

Currently, there is no workaround, but our team is working to correct this issue. Check back for updates. In the meantime, you can export the design as JPG or PNG file.

Add-ons unavailable

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: February 3, 2025

Зведення

Installed add-ons may become unavailable after upgrading to Adobe Express for Teams and moving assets to team storage.

Наступні кроки

Log into your personal profile to access your add-ons. Note that administrators may have restrictions on installing add-ons when using a business profile.

Video upload is slow in Adobe Express on Chromebook

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: March 3, 2025

Зведення

Experiencing slow video uploads in Adobe Express on Chromebook.

Наступні кроки

If video uploads are taking longer than expected on your Chromebook, review the troubleshooting guide for possible fixes.

Video playback is slow in Adobe Express on Chromebook

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: February 3, 2025

Зведення

Experiencing slow or lagging video playback in Adobe Express on Chromebook.

Наступні кроки

If you’re experiencing lag or slow playback while watching videos in Adobe Express on Chromebook, check the article for troubleshooting steps.

Unable to download video

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: February 3, 2025

Зведення

Videos created in older versions of Adobe Express, especially Adobe Spark, may take longer to download.

Наступні кроки

To complete the download without issues, avoid refreshing the page until the process is complete.

The eyedropper tool for drawing isn't working on touchscreen devices

Under review

Версія програми Adobe Express
Уражені типи пристроїв Desktop
Останнє оновлення: February 3, 2025

Зведення

The eyedropper tool isn't working when using a touch screen on a Windows device and Chromebook.

Наступні кроки

Currently, there is no workaround, but our team is working to correct this issue. Check back for updates. In the meantime, use a mouse instead of the touchscreen.