Troubleshooting & help

Download & install

As of November 2015, Adobe is no longer actively developing Edge Animate and none of the previous versions can be installed from within the Creative Cloud desktop app. For instructions, see Why has Adobe stopped developing my app?.

For solutions to a "failed to install" error of a previous download, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Edge Animate and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Common tasks

Edge Animate supports PNG, GIF, JPG, and SVG images. See this best practices for graphics guide to determine when to use each format.

Get started creating your first animation with this video tutorial. Learn how to build a web banner using keyframes and transitions in this tutorial.

Learn how to add your animated content to a Muse web page or a Dreamweaver site.

Yes. Learn how in Add video to animations.

Read the Edge Animate FAQ for valuable information about using the product. Learn about the types of animated content that you can create, the types of graphics you can import and export, and much more.

Community

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