If you forgot your password, or get the error “Adobe ID and password don’t match,” you can reset your password through email or phone. Follow these steps to reset your password:
In the Forgot password window, enter the email address associated with your Adobe ID and click Send.
Can’t clear the text that appears in “Email address” field? Simply click in the field and start typing.
If you get the error “The provided email address could not be matched to an account on file,” try a different email address.
In the Reset your password window, choose how you want to reset your password: using email or phone, and click Next.
If you opt to receive a reset link in your inbox, Adobe sends an email to the address you entered with instructions to reset your password. If you don’t see the email from Adobe in your inbox, check your spam or junk folder, or see Didn’t receive expected email from Adobe. Follow the instructions in the email to reset your password.
If you choose to reset password using your phone number, a verification code is sent to your registered phone number.
Your Adobe ID is the email address you used when you first started a trial or membership, or purchased an Adobe app or service.
You can consolidate multiple Adobe IDs.
Always use the same Adobe ID (email address) that you used when you started your membership or purchased your Adobe product.
If you think you have multiple Adobe IDs (email addresses), or are unclear which one is associated with your membership or purchased product, contact us and we can reconcile them.
- Try a different browser
- Enable cookies in your browser, and clear your browser’s cookies and cache. See your browser’s documentation for instructions.
- If you don’t see the email you expected from Adobe, check your Spam or Junk folders, or see Didn’t receive expected Adobe email.
- Retype your email and password. Make sure that Caps Lock and Num Lock are off.