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Simple solutions to common Adobe ID and sign-in issues.
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    If you forgot your password, or get the error “Adobe ID and password don’t match,” you can reset your password through email or phone. Follow these steps to reset your password:

    Note:

    For general information about using an Adobe ID account, see Manage your Adobe ID account.

    1. Go to your Adobe ID account.

    2. In the Sign-in window, click Forgot password.

    3. In the Forgot password window, enter the email address associated with your Adobe ID and click Send.

      Request password change

      Can’t clear the text that appears in “Email address” field? Simply click in the field and start typing.

      If you get the error “The provided email address could not be matched to an account on file,” try a different email address.

      Note:

      If you don’t see the email from Adobe in your inbox, check your spam or junk folder, or see Didn’t receive expected email from Adobe.

      Don’t have access to your email? See Can't access email.

    4. In the Reset your password window, choose how you want to reset your password: using email or phone, and click Next.

      Reset password - options

      If you opt to receive a reset link in your inbox, Adobe sends an email to the address you entered with instructions to reset your password. If you don’t see the email from Adobe in your inbox, check your spam or junk folder, or see Didn’t receive expected email from Adobe. Follow the instructions in the email to reset your password.

      If you choose to reset password using your phone number, a verification code is sent to your registered phone number. 

      Note:

      You can reset your password through your phone only if you have added it for account recovery purposes. For more information, see Manage your Adobe ID account.

    5. In the Check your phone window, enter the 6-digit verification code, and click Next.

      Verification code received on phone
    6. In the Reset your password window, enter your new password twice, and click Reset my password.

      Reset password and confirm

    Your Adobe ID is the email address you used when you first started a trial or membership, or purchased an Adobe app or service.

    1. Go to Adobe ID account sign-in and try signing in with your primary email address or another email address that you use.

    2. You can also try resetting your password. If you get the error “The provided email address could not be matched to an account on file,” try a different email address.

    Tip:

    Always use the same Adobe ID. If you have multiple Adobe IDs and want to consolidate them, contact us.


    Try this if you can’t access your email account:

    1. If you know the Adobe ID password that’s associated with the email account you don’t have access to, you can change your email address.

    2. If you don’t know the Adobe ID password that’s associated with the email account you don’t have access to, contact us.


    You can consolidate multiple Adobe IDs.

    Always use the same Adobe ID (email address) that you used when you started your membership or purchased your Adobe product.

    If you think you have multiple Adobe IDs (email addresses), or are unclear which one is associated with your membership or purchased product, contact us and we can reconcile them.


    • Try a different browser
    • Enable cookies in your browser, and clear your browser’s cookies and cache. See your browser’s documentation for instructions.
    • Retype your email and password. Make sure that Caps Lock and Num Lock are off.

     
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