Issue

When you choose File > Create PDF From File, there are no Microsoft Office formats in the pop-up menu.

The following symptoms can occur:

  • If you select Create PDF From File in Acrobat, there is no option to select .doc/.docx in the supported file formats pop-up menu.
  • When you select Combine Files Into A Single PDF, it shows the error, "This file type is not supported" for Office documents.
  • If you drag an Office document to Acrobat, it shows same error message mentioned message.
  • You can right-click an Office document and convert to PDF.
  • You can create PDF using Acrobat PDFMaker add-in in Microsoft Word.
  • You can also use Adobe PDF Printer to create PDF from Microsoft Word.

This document applies to .doc, .docx, .xls, .xlsx, .ppt and .pptx file formats on Windows.

Solutions

Disclaimer: Solutions below involve modifying the Windows registry. Adobe doesn't provide support for problems that improperly modifying the registry can cause. The registry contains critical information about your system's hardware and software. Before modifying the registry, create a backup of the registry. For more information about the registry, see the documentation in Windows or contact Microsoft.

Solution 1: Make sure that the correct registry entires are present

  • For .doc: HKEY_CLASSES_ROOT\.doc\Word.Document.8
  • For .docx: HKEY_CLASSES_ROOT\.docx\Word.Document.xx
  • For .ppt: HKEY_CLASSES_ROOT\.ppt\PowerPoint.Show.8
  • For .pptx: HKEY_CLASSES_ROOT\.pptx\PowerPoint.Show.xx
  • For .xls: HKEY_CLASSES_ROOT\.xls\Excel.Sheet.8
  • For .xlsx: HKEY_CLASSES_ROOT\.xlsx\Excel.Sheet.xx

Where 'xx' is the internal version of Microsoft Office installed on the machine. For example: For Microsoft Word 2010, HKEY_CLASSES_ROOT\.docx\Word.Document.12

Solution 2: Make sure that your user account has full permissions (Read and Write)

If registry keys in Solution 1 are present, check that your user account has full Read and Write permissions on it.

  • This issue can occur in enterprise environments when an operating system image with an installed version of Acrobat is deployed.
  • It can also occur when domain users (Windows) don't have full permissions to above mentioned registry keys.

Solution 3: Repair Microsoft Office

Repair Microsoft Office using origional disc or installer to create above mentioned registry keys.

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