Issue

When you try to create a PDF file with Adobe Acrobat Distiller, you receive a PostScript error log such as:

%%[ Error: undefined; OffendingCommand: setdistillerparams; ErrorInfo: CalCMYKProfile U.S. Web Coated (SWOP) v2 ]%%

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

Error accessing color profile: U.S. Web Coated (SWOP) v2

%%[ Warning: PostScript error. No PDF file produced. ] %%

Distill Time: 0 seconds (00:00:00)

**** End of Job ****

When you use PDFMaker in a Microsoft Office application, PDFMaker may return the error message "ERROR" followed by the message "Adobe PDF printer failed to create the PDF file."

Solutions

Do one or more of the following solutions:

Solution 1: Reinstall the USWebCoatedSWOP.icc profile.

To download and extract profiles:

1. Download replacement ICC profiles from the adobe website at www.adobe.com/support/downloads/product.jsp?product=62&platform=Windows

2. Extract the ZIP file.

Note: Windows 2000 users can use a utility such as WinZip or WinRAR to extract the ZIP file by right-clicking the downloaded ZIP file and selecting the Extract option. Windows XP users can right click the ZIP file and select the Extract All Files option.

To install a missing or corrupt profile:

1. Navigate to the USWebCoatedSWOP.icc profile. (The AdobeICCProfiles_0805.zip archive contains two directories: CMYK Profiles and RGB Profiles. USWebCoatedSWOP.icc is in the CMYK folder.)

2. Right-click the profile and choose Install Profile.

Note: Proceed to Solution 2 if Uninstall Profile is present.

Solution 2: Remove corrupted profiles and manually reinstall the profiles.

Before you remove corrupted files, download and extract replacement profiles:

1. Download replacement ICC profiles from the adobe website at www.adobe.com/support/downloads/product.jsp?product=62&platform=Windows

2. Extract the ZIP file.

Note: Windows 2000 users can use a utility such as WinZip or WinRAR to extract the ZIP file by right-clicking the downloaded ZIP file and selecting the Extract option. Windows XP users can right click the ZIP file and select the Extract All Files option.

To remove corrupted profiles and reinstall them:

1. Navigate to the USWebCoatedSWOP.icc profile. (The AdobeICCProfiles_0805.zip archive contains two directories: CMYK Profiles and RGB Profiles. USWebCoatedSWOP.icc is in the CMYK folder.)

2. Right-click USWebCoatedSWOP.icc and choose Copy.

3. If you are using a 32-bit edition of Windows then navigate to C:\Program Files\Common Files\Adobe\Color\Profiles\Recommended. If you are using a 64-bit edition of Windows then navigate to C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended.

4. Delete any listings for USWebCoatedSWOP.icc.

5. Select Edit > Paste.

6.If you are using a 32-bit edition of Windows then navigate to C:\WINDOWS\system32\spool\drivers\color. If you are using a 64-bit edition of Windows then navigate to C:\WINDOWS\sysWOW64\spool\drivers\color.

7. Delete any listings for USWebCoatedSWOP.icc.

8. Select Edit > Paste.

Solution 3: Remove corrupted profiles from the joboption feature.

Note: This solution eliminates the error message but does not address the source of the issue. Disabling the joboption feature may alter the appearance of colors on screen or during the print process.

1. Choose Start > Programs > Acrobat Distiller to start Distiller.

2. In Distiller, select Settings > Edit Adobe PDF Settings.

3. Click the Color tab.

4. Change the Color Management Policies setting to Leave Color Unchanged.

5. Click Save As.

6. Name the modified joboption, click Save, and then click OK.

7. Repeat steps 2-6 for any additional joboptions that are used to convert files to PDF.

8. Select File > Exit.

Background information

This error is caused by corrupted ICC profiles. Acrobat generates the error when it is unable to access or load the profiles.

Additional Information

Determine whether your computer is running a 32-bit or a 64-bit edition of Windows (TechNote kb407673)

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