One of the first steps in troubleshooting scanning issues is determining the version of the installed scanner driver. Follow the steps below to determine the installed version of your scanner driver, Then go to the manufacturer's website to check for the most recent driver. Update your scanner driver as necessary.
Browse to the driver version in the Device Manager.
If your computer is set to Categories in the Control Panel, choose the Device Manager here:
If your computer is set to either Large Icons or Small Icons, choose the Device Manager here:
In the Device Manager dialog box, click the black arrow to the left of Imaging Devices to display your scanner make and model.
Browse to the driver version in the Device Manager. Click Start and choose Control Panel from the pop-up menu.
If your computer is set to Category view, follow these steps:
If your computer is set to Classic View, follow these steps.