One of the first steps in troubleshooting scanning issues is determining the version of the installed scanner driver. Follow the steps below to determine the installed version of your scanner driver, Then go to the manufacturer's website to check for the most recent driver. Update your scanner driver as necessary.

Windows 7 and Vista

Browse to the driver version in the Device Manager.

  1. Click Start and choose Control Panel from the pop-up menu.
  2. Choose the Device Manager in the Control Panel.

If your computer is set to Categories in the Control Panel, choose the Device Manager here:

System and Securities > Device Manager

 If your computer is set to either Large Icons or Small Icons, choose the Device Manager here:

Computer Settings menu
 

In the Device Manager dialog box, click the black arrow to the left of Imaging Devices to display your scanner make and model.

 
Device Manager
 
  1.  Click Action, and then click Properties.
Device Manager > Action > Properties
  1. In the Properties dialog box, click the Driver tab to reveal the version of the installed scanner driver.
Driver Tab reveals installed driver

Windows XP 

Browse to the driver version in the Device Manager. Click Start and choose Control Panel from the pop-up menu.

If your computer is set to Category view, follow these steps:

  1. Choose Performance and Maintenance.
Control Panel
  1.  On the next screen, choose See Basic Information About Your Computer.
Basic information about computer
  1. The System Properties dialog box appears.  Click the Hardware Tab and then click Device Manager.
Hardware tab > Device Manager
  1. In the Device Manager dialog box, highlight the installed scanner model under Imaging Devices.
Device Manager dialog box
  1. After highlighting the installed scanner, choose Action and then Properties. In the Properties dialog box, you see the driver version of the scanner.
Printer driver version

If your computer is set to Classic View, follow these steps.

  1. Click Start, and choose the Control Panel from the pop-up menu.  
  2. In the Control Panel, choose System.
Control panel > System
  1. In the System Properties dialog box, click the Hardware tab and  then click Device Manager.
Hardware > Device manager
  1. In the Device Manager dialog box, highlight the installed scanner model under Imaging Devices.
Device Manager dialog box
  1. Choose Action, and then Properties. In the Properties dialog box, you see the driver version of the scanner.
Driver version

Mac OS X

  1. To find the scanner driver version in Mac OS X, go to Applications and find the installed scanner software.
Go to Applications and find the installed scanner software
  1. Command-click the scanner and choose Get Info from the pop-up menu. The driver version is under the General section of the Info dialog box.
Command-click the scanner and choose Get Info from the pop-up menu

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