Last updated on
May 24, 2023
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Also applies to Acrobat Reader
Mouse pointer changes into a black box
If your mouse cursor changes into a black box when moved over blank areas in a PDF document, use the solution below as a workaround.
The problem is intermittent in nature, and reported for the May 2016 release of Acrobat Reader and Acrobat.
Solution: Remove the icon cache file
Adobe is working to resolve the issue. Meanwhile, follow these steps as a workaround:
- Open the local appdata folder:
C:\Users\<user name>\AppData\Local\Adobe\Acrobat\DC - Delete the following file in the local appdata folder:
- For Acrobat Reader: IconCacheRdr.dat
- For Acrobat: IconCacheAcro.dat
- For Acrobat Reader: IconCacheRdr.dat
- Relaunch Acrobat Reader or Acrobat.