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- Error "Need to reboot the computer" after you run the Adobe Update Manager
- Adobe Updater on Mac OS X does not find available updates
- Adobe Updater does not find updates (Creative Suite 2 applications)
- Cannot disable the auto-check feature of Adobe Update Manager
- Adobe Update Manager slows performance when Web Marshal is used for updates (Adobe Reader)
Error "Need to reboot the computer" after you run the Adobe Update Manager
After you run the Adobe Update Manager, you receive the error message, "Need to reboot the computer." You keep receiving the error message each time you restart.
Remove the AUtrans.xml file from the Documents and Settings\[user name] \Application Data\Adobe\Updater folder.
Important: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it. Adobe does not provide support for problems that arise from improperly modifying the registry. Adobe strongly advises you not to modify the registry unless you have experience editing system files. For information on the Windows Registry Editor, see your Windows user guide or contact Microsoft Technical Support.
To remove the Adobe Updater.exe key:
1. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run.
2. Select the AdobeUpdater.exe key (if it exists), and then choose Edit > Delete.
3. Click Yes in the Confirm Key Delete dialog box.
1. Select Start > Search.
2. Under What Do You Want To Search For, select All Files And Folders.
3. In the All Or Part Of The File Name box, type: AdobeUpdater.rbt
4. In the Look In box, choose your local hard disk.
5. Click Search.
6. Delete the AdobeUpdater.rbt file from the search results if it is found.
Adobe Updater on Mac OS X does not find available updates
Sometimes the Adobe Updater application does not report available updates for Mac OS X. You can encounter this problem when you use the Adobe Update Manager to check for updates for currently installed Adobe applications. This problem can occur whether you choose Help > Check For Updates from within an Adobe application or use the Adobe Updater application in the Utilities folder.
Set the correct 775 (recursive) permissions for the Adobe folder under /Library/Application Support. Enter the following in the command line in Terminal:
sudo chmod -R 775 /library/"application support"/adobe
Adobe Updater does not find updates (Creative Suite 2 applications)
When you choose Help > Updates from an Adobe Creative Suite 2 application, the released updates for that application are not available.
The specific update you are trying to download is not listed when you select Show Details in the Adobe Updater dialog.
When you choose Help > Updates, the updater sometimes displays this error message: "There are no updates available at this time. Please note that update for the following products cannot be determined at this time. Adobe Updater."
If you are accessing the Internet from behind an authenticating proxy server, download updates manually from the Adobe website.
To determine if you can access the Internet from behind the authenticating proxy server, contact your network administrator.
Note: Sometimes Adobe updates are not immediately available on Adobe.com. If the update you want is not available, then try again at a later time.
If you are accessing the Internet from behind a non-authenticating proxy server, add crl.adobe.com to the exception list of your proxy server. Also make sure that port 80 is open. For more information about your proxy server exception list and ports, contact your network administrator.
If you are accessing the Internet from behind a non-authenticating proxy server, delete the Data folder from the Adobe/Updater folder and choose Help > Updates again.
You can find the Data folder here:
- Mac OS: Users/[username]/Library/Application Support/Adobe/Updater folder
- Windows: Document and Settings/[username]/Application Data/Adobe/Updater
Cannot disable the auto-check feature of Adobe Update Manager
You have followed the directions in Disable automatic check for updates | CS3. Even so, starting one or more Adobe CS3 applications still activates the Adobe Update Manager.
Adobe Update Manager slows performance when Web Marshal is used for updates (Adobe Reader)
You can manage your bandwidth consumption in two ways: lowering the time-out settings of Web Marshal and disabling Adobe Update Manager.
To disable AUM for the Creative Suite, see the following documents:
To silently deploy Adobe Update Manager updates, see Run a silent installation of Adobe Creative Suite 4 updates.