This document suggests workarounds for a few common issues that can occur when you edit files for SharePoint or Office 365.

Issue while accessing SharePoint connectors

ERROR: An error occurred while fetching your files

Error while accessing SharePoint connector

There can be multiple reasons why this error occurs while fetching files from server. Following are some common causes and resolutions for them:

  • Cause: You are not connected to the Internet.
    Resolution: Check your Internet connection and retry.
  • Cause: You are connected to the Internet, but the server is not reachable.
    Resolution: Check with your SharePoint server administrator.
  • Cause: You do not have permissions to the network resource.
    Resolution: Try opening the site in browser by typing the URL.


When you sign in to the online site using Office 365 based connector, and make sure that you select the Keep Me Signed In check box.

Office 365 sign-in dialog box


If you previously didn’t select this setting, and you're already signed in, sign out, and then select the check box while you sign in again. Follow these steps:

  1. In the Office 365 ribbon, click the drop-down arrow next to your user name.
  2. Click Sign Out.
  3. Close all browser windows.
  4. Browse to the Office 365 portal.
  5. Select the Keep Me Signed In check box, enter your Office 365 work or school account credentials, and then click Sign In (if it’s necessary).

Issue while adding an account

ERROR: Access denied while adding an account

Access denied while adding aw account

Sign in to the online site by using your account credentials. Ensure that you select the Keep Me Signed In check box.

Office 365 Sign in dialog box


Open the URL in a browser and verify that it’s a valid library or SharePoint site URL. While providing URL, try again by truncating the URL until the name of the library or site.

For example: replace with