Open the Creative Cloud desktop app. (Select the icon in the Windows taskbar or the macOS menu bar.)
Acrobat opens for few seconds and closes after updating to April 2021 release
After updating Acrobat to April 2021 release, Acrobat opens for a few seconds and closes.
- Acrobat (Version 2021.001.20149 | April 16, 2021 release)
Try the workarounds below in the order they appear:
Update the Creative Cloud Desktop app to its latest version and keep it open
After Creative Cloud desktop app is updated, leave it open. Launch Acrobat and check.
Create a feature lockdown registry key
Applicable on Windows
In Start > Search, type RegEdit and press Enter. The Registry Editor is displayed.
Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockDown.
For example, the path for Acrobat is LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown.
Create the following key:
Data type: REG_DWORD
Close Registry Editor.
Uninstall Acrobat and reinstall the previous version
Steps to uninstall Acrobat
Open the Run command box - press the Windows key and the R key.
In the Run command box, type Control Panel and press OK.
In Control Panel, click Programs and Features.
From the list of installed programs, select Adobe Acrobat and click Uninstall.
Click Yes in the confirmation dialog.
Go to Finder > Applications > Adobe Acrobat, and double click the Acrobat Uninstaller.
The uninstaller asks you to select the product. Select Adobe Acrobat and click Open.
In the confirmation dialog for Acrobat removal, click OK.
Steps to reinstall Acrobat
Do any of the following:
- Open your Creative Cloud desktop app. In the list of apps, find Acrobat, and then click Install.
- Download the Acrobat installer, and then follow the onscreen instructions to sign in and install.