Troubleshooting & help

Download & install

You can download Adobe Media Encoder from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for Media Encoder. For more information, see Download your Creative Cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Media Encoder and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

Sign in to your Adobe account. Then click Change for Current password and follow the onscreen instructions. Forgot your password? Learn how to reset and change it.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Export video

Yes. In Premiere Pro, click Queue, rather than Export, in the Export panel. This prevents Premiere Pro from locking up while you export. Watch this short video tutorial to learn more on using Media Encoder as a background media exporter for Premiere Pro.

Choose YouTube as the publish destination on the Publish tab in the Export Settings dialog box. Watch this quick video tutorial to learn the full publish to YouTube workflow.

Yes. Choose Twitter as the publish destination on the Publish tab in the Export Settings dialog box. Watch this short video tutorial to learn the full publish to Twitter workflow.

Choose Edit > Export Settings to open the Export Settings dialog box. Follow these instructions to fine tune your export settings.

Select Use Maximum Render Quality or Render at Maximum Bit Depth in the Export Settings dialog box. Learn more about how to enable and use maximum bit depth settings.

Common issues

There could be a problem with the way the footage was encoded. When Media Encoder encounters frames that cannot be decoded, it inserts red frames in their place. Learn more about fixing red frames in your Premiere Pro export.

Your version of Media Encoder might be out of date. If you have a Creative Cloud subscription that includes access to Media Encoder, learn more about downloading updates for your app.

A few factors could be triggering this behavior. Try updating encoding presets, adjusting file formats, or installing Media Encoder on another machine to solve this problem.

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