macOS NTLM authentication issue | CC 2019

Issue

If your network requires NTLM authentication and you are using a macOS computer, the following dialog box is displayed when you launch an Adobe app. You will be unable to use the app.

Resolution

  1. Log in to the Creative Cloud Desktop app.

  2. Click the gear icon in the upper-right corner and then click Check for App Updates.

  3. Relaunch the app.

 Adobe

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Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online