Troubleshooting & help

Download & install

How do I download and install InDesign?

You can download InDesign from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.

Why won't InDesign install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of InDesign?

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install InDesign on another computer?

You can install InDesign and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Common tasks

Can I save a file so it's compatible with previous versions?

Yes. If you save the files in INX or IDML format, people using earlier versions of InDesign can open your files.

How can I add page numbers?

Add a page number marker to a master page. See Add basic page numbering for step-by-step instructions, along with a video and visual gallery of page numbering examples.

Can I add pages of different sizes to my document?

Yes. It's easy to define different page sizes for different pages within a single document. To quickly change the size, choose the page in the Pages panel, and then choose a page size from the Edit Page Size button.

How do I add images to my InDesign document?

Use the Place command to insert graphics into an InDesign document. Learn how to use the Place command and other methods for adding graphics.

What is a master page?

A master page is like a background you can easily apply to multiple pages. Any change you make to a master appears on all pages with that master applied.

Export & print

Why can't I print or export my document?

A range of issues at the document or system level could prevent you from printing or exporting a document as PDF. Walk through the tasks in this print and export troubleshooting guide to resolve the problem.

Why does my PDF have white or dark lines visible?

These lines are caused by export issues, such as process and spot colors interacting during flattening. See this export to PDF troubleshooting article for solutions.

Why am I getting a "PDF Export Failed" message?

This issue is typically caused by placing large images and then scaling them down significantly. Try downsampling the images before or after export instead.

Why does InDesign hang when I try to export to PDF?

Follow the solutions in this troubleshooting article if InDesign hangs when you try to export and you get a message saying that one or more background tasks are running when you try to quit InDesign.

Crashing

Why does InDesign crash when it starts or I use the Type tool?

If your document uses fonts with special characters in the font name, InDesign could crash during launch or when you use the Type tool. Work through the solutions in InDesign crashes during launch to resolve the issue.

Why is InDesign behaving erratically (crashing, running slowly)?

If your InDesign preferences become corrupted, you can see some strange behavior. Luckily, it's easy to replace your InDesign preferences. Hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac OS) while restarting InDesign.

I think my document is damaged—what can I do?

This troubleshooting guide can help you isolate and resolve document damage and system-level problems that appear to be document damage.

InDesign just crashed. Is there any way to recover my work?

Yes. Luckily, with InDesign automatic document recovery, you can probably recover most of your work—even if you haven't saved the document recently.