Find simple solutions to common Adobe ID account sign-in issues.

Your Adobe ID is the email address you used when you first started a trial or membership, or purchased an Adobe app or service. Use the same Adobe ID to keep all your Adobe memberships, subscriptions, and products associated with a single account.

 
 

How to fix common sign-in issues

Learn about some simple solutions to fix the most common sign-in issues.

Are the Caps Lock and Num Lock keys off?

Caps Lock and Num Lock

 

To avoid typing an incorrect username or password, make sure that the Caps Lock and Num Lock keys are off. Then retype your email and password.

 

Have you changed your email address or have multiple email addresses?

Multiple emails

 

If you have multiple email accounts or changed your email address since you originally purchased, try using your other or previous email address. If you are unclear which email address is associated with your current membership or purchased product, contact us.

 

Have you tried using a different browser?

Browser conflict

 

Try signing in using a different internet browser. If cookies are disabled, enable cookies, and clear your browser’s cookies and cache. (See your browser’s documentation for instructions.)

 

Are you trying to sign in with your Facebook or Google account?

Signing in with Facebook or Google

 

To resolve errors that occur when you sign in with your Facebook or Google account, see Resolve errors related to signing in with your social account.

 

Are you not able to sign in to Creative Cloud desktop app?

Creative cloud error

 

If you can't sign in to your Creative Cloud desktop app, see Troubleshoot Creative Cloud activation errors.

 

Did you forget your Adobe ID or password?

Learn what to do when you forget your Adobe ID or account password.

Reset password

Forgot password? Try resetting your password. If you get the error, “The provided email address could not be matched to an account on file,” try a different email address. To learn how to reset a forgotten password or change your existing password, see Reset or change your Adobe password.

Forgot Adobe ID? Try using a different email address if you have multiple email addresses associated with your account.

 

 

What to do if you can't access the email address associated with your Adobe ID?

If you can't reset your password because you no longer have access to your old email account, try the following:

Cannot access email

Remember your Adobe account password?  If you know your password, sign in to your Adobe account and change your email address.
Don't remember your Adobe account password? If you don’t know your password, contact us.
Typo in email address? If you made a typing error while creating your Adobe ID, contact us.

 

 
 
 
 

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