Troubleshooting & help
Browser settings can affect the rendering of design specs and prototypes. Learn how to change the browser settings, and find other browser-related fixes in Published Adobe XD prototypes do not appear in browsers.
In few situations, Adobe XD might crash on launch after upgrading to a newer version on macOS. To fix this issue, see Adobe XD crashes on launch on macOS.
Inadequate permissions on XD folders, and outdated Windows version and display drivers can cause XD to crash. To fix these issues, see Adobe XD crashes when launched on Windows 10.
You can save your XD designs as cloud documents to ensure that they are up-to-date and accessible from any online device. You can then share them with other Creative Cloud users to collaborate. Changes to Cloud documents can also be made when you are offline, and they are automatically saved to the cloud when you connect back online.
When you work on cloud documents, your work is kept in sync with the Creative Cloud sync process. You may encounter issues with cloud documents if there is an issue with Creative Cloud sync or if Creative Cloud sync needs an update. For more information, see Fix issues with Adobe XD cloud documents.
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
You can visit this page to learn about upgrading from the Starter plan to a paid plan.
To upgrade your plan from within XD, click Help > Upgrade XD. This will open you a page where you can find the plan that is right for you.
If you cancel your membership, you still have access to Creative Cloud member free benefits, any files or exports you saved to your device, your shared documents, and your shared links.
You will automatically move to the Starter plan which includes Adobe XD. However, you will lose the ability to create an unlimited number of shared links, shared documents, invites to shared documents, PDF exports, and video recording exports. You won't have access to your other apps or most services, and your cloud storage will be reduced to 2 GB.
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