Troubleshooting & help

There are several reasons why you cannot create, open, or save cloud documents, or experience data loss. To fix these issues, see Fix issues with Adobe XD cloud documents.

You may get an error code, or face scenarios specific to an enterprise environment. Find the solutions for these errors in Issues with publish workflows.

Browser settings can affect the rendering of design specs and prototypes. Learn how to change the browser settings, and find other browser-related fixes in Published Adobe XD prototypes do not appear in browsers.

XD supports various file formats like PSD, Ai, Sketch, JPG, etc. If you are facing import or export issues with these file formats, see Why can't I import or export files in Adobe XD?

You may get specific installation or permission error messages. Find the solutions for these errors in Issues installing XD plug-ins.

macOS:

In few situations, Adobe XD might crash on launch after upgrading to a newer version on macOS. To fix this issue, see Adobe XD crashes on launch on macOS

Windows:

Inadequate permissions on XD folders, and outdated Windows version and display drivers can cause XD to crash. To fix these issues, see Adobe XD crashes when launched on Windows 10.

Cloud documents are cloud-native files that you can open and edit in Adobe XD. With cloud documents, your work is always updated, across devices, wherever you are. Learn more about Cloud documents in Adobe XD.

You can save your XD designs as cloud documents to ensure that they are up-to-date and accessible from any online device. You can then share them with other Creative Cloud users to collaborate. Changes to Cloud documents can also be made when you are offline, and they are automatically saved to the cloud when you connect back online. 

Your Creative Cloud plan includes different types of cloud storage—cloud documents, libraries, and Creative Cloud files (synced files). Learn more about their different uses and benefits.

When you work on cloud documents, your work is kept in sync with the Creative Cloud sync process. You may encounter issues with cloud documents if there is an issue with Creative Cloud sync or if Creative Cloud sync needs an update. For more information, see Fix issues with Adobe XD cloud documents.

Plug-in installation and development are supported from XD version 13.0.

Yes, plug-ins are currently free for consumption.

From the XD menu, select Plug-ins > Development Create a Plug-in that leads you to the Adobe I/O developer console.

For information on how to build, test, and submit plug-ins for in-app listing, refer Adobe XD developer documentation.

For information on how to download and install plug-ins, see Create and manage plug-ins.

To resolve installation issues, use the Get Support option within plug-ins to contact the plug-in developer.

For information on supported operating systems, see the System requirements.

You can download your app from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for your app. For more information, see Download your Creative Cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.

Forgot your password? Learn how to reset it.

You can visit this page to learn about upgrading from the Starter plan to a paid plan.

To upgrade your plan from within XD, click Help > Upgrade XD. This will open you a page where you can find the plan that is right for you. 

If you cancel your membership, you still have access to Creative Cloud member free benefits, any files or exports you saved to your device, your shared documents, and your shared links. 

You will automatically move to the Starter plan which includes Adobe XD. However, you will lose the ability to create an unlimited number of shared links, shared documents, invites to shared documents, PDF exports, and video recording exports. You won't have access to your other apps or most services, and your cloud storage will be reduced to 2 GB.

Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

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