Identify and troubleshoot issues with creating or saving cloud documents in Illustrator.
Illustrator cannot save the document when your system does not have enough memory (RAM) to perform the save process. One of the reasons for less memory can be too many applications open on your computer.
Illustrator cannot save the document if it is open in another version of Illustrator.
Illustrator cannot save a cloud document when the write process is interrupted or if the document cannot be accessed or found. This generally happens when the Internet or network connectivity is lost. Check your connection and try saving the document again.
Cloud document cannot be saved if you run into the following issues:
Open Adobe Creative Cloud desktop app.
[Windows] Open your Start menu and click Adobe Creative Cloud.
[macOS] In Applications, go to Adobe Creative Cloud folder. and launch Adobe Creative Cloud.
Click Proceed to execute any pending updates.
When the update has completed, verify that the Creative Cloud Sync version is 5 or later. Go to Preferences > Creative Cloud > Files.
If the update was completed but the version does not indicate the required version:
Verify that Adobe Creative Cloud preferences are enabled:
Click the three dots next to profile image.
Relaunch Illustrator or go to the next step to update Creative Cloud.
Execute the Creative Cloud Update.
Restart your machine and launch Adobe Creative Cloud desktop.
If receive the following error while opening cloud documents from the Home screen: 'Cloud document is not available'. This error generally occurs when your Creative Cloud app is not installed or not up-to-date. If you have administrator access on your machine, the following steps may address the issue:
Sign out of Creative Cloud within the apps preferences.
Quit the Creative Cloud desktop app from the apps preferences.
Using Activity Monitor (macOS) or Task Manager (Windows), ensure that the following two processes are closed: CoreSync and Adobe Desktop Service.
Navigate to the following path:
C:\Program Files (x86)\Adobe\Adobe Sync
Rename the following folder CoreSync to CoreSync-OLD.
Restart your machine and follow above steps to update Adobe Creative Cloud desktop app.