Hot fix for the issue where Adobe Captivate courses stop reporting to LMS

Adobe Captivate courses don't report to an LMS

When Adobe Captivate 6 courses are accessed from an LMS, the course is unloaded or closed, or the scores aren't reported after a point.

Solution

Download the hot fix from the following locations:

If you are using Adobe Captivate 6.0.1 (build 6.0.1.240), download the following zip file.

Download

If you are using Adobe Captivate 6 update for subscription and Adobe Software Assurance customers (build 6.1.0.319), download the following zip file.

Download

Note:

You may be asked to provide your Adobe ID and password while downloading the hot fix. If you do not have an Adobe ID, you can easily create one following the onscreen instructions.

  1. Extract the files from the downloaded ZIP file and save them in a folder (for example, my folder).
  2. Close Adobe Captivate.
  3. Navigate to the sdk\libs\cplibs folder in the Adobe Captivate installation directory:
    • C:\Program Files\Adobe\Adobe Captivate 6 x64
    • C:\Program Files (x86)\Adobe\Adobe Captivate 6
    • /Applications/Adobe Captivate 6
  4. Go to <install directory>\sdk\libs\cplibs\9.0 folder and do the following:
    1. Rename cpTOC.swc to cpTOC.orig, and MainMovie.swc to MainMovie.orig.
    2. Copy cpTOC.swc and MainMovie.swc files from the downloaded ZIP (Step 2) in \sdk\libs\cplibs\9.0.
  5. Repeat step 5 for <install directory>\sdk\libs\cplibs\10.0 folder too.
  6. Launch Adobe Captivate, republish your project, and upload to your LMS.

Additional information

This issue occurs if the Adobe Captivate course contains JavaScript configured to execute as actions associated with objects or slides. When the JavaScript is executed, LMSFinish function is triggered in the SCORM driver that results in the above issue.

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