What to do when Adobe Captivate (2017 release) fails to activate upon launch.


When trying to launch Adobe Captivate (2017 release), you encounter the error message, shown below:

Unable to activate Adobe Captivate 2017

If you click Try Again, you get the following pop-up message:

Please connect to the Internet and retry.

Even though you are connected and after clicking Retry, the pop-up appears regardless.


  1. Launch the Creative Cloud desktop application.

    Creative cloud application
    Creative cloud application


    If you do not see the Creative Cloud desktop application, then update the Adobe Application Manager.

  2. Click your profile image and click Sign out.

    Sign out button
    Sign out button

  3. Re-launch Adobe Captivate and then sign in using your Adobe ID and password.

Once your Adobe credentials are validated, Adobe Captivate (2017 release) launches successfully.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy