Product activation

Product activation is an anonymous, secure process that verifies the legitimacy of your product serial number as well as deters the unlicensed use of Adobe ColdFusion. The process verifies that your product's serial number is legitimate. Your machine must be online and connected to the Internet for activation to complete.

Product activation is a series of simple steps that takes place after the installation of Adobe ColdFusion. Users enter their serial number, which is authenticated by the Adobe product activation technology to activate the product. The entire activation process is quick and easy. 

You must begin the activation of your product by entering in a valid serial number within 30 days after you first launch it.

You can buy a serial number to activate your software from our online store at or contact the sales team at

You can activate your product 24 hours a day, seven days a week over the Internet. It takes only a few minutes to complete. Internet product activation requires you to type in your serial number.

We use the information only to verify that your product is used within the scope allowed by its End User License Agreement (EULA). The information is stored in a database and used only for product activation data. If you register your product, none of the activation information will ever be linked to your personal customer information.

Activation is a one-time process. You need to be online to complete the activation process. You do not need to be online to run your software.

The activation process requires you to type in the product serial number only. No personally identifiable information is required.

No. Product activation is a simple, one-time process. Most users activate ColdFusion as soon as they install it, and never worry about it again.

Simply uninstall ColdFusion from your old Server and reinstall it on your new Server.

You have a 30-day trial period before you need to begin the activation of your ColdFusion Server by entering in your serial number. If your computer is temporarily offline, you can still input your serial number and your software will run. Activate your server the next time you are online and you launch your product from the Admin Panel. Once the product is activated, you do not need to be connected to the Internet to use the product.

Online activation


In the 2021 release of ColdFusion, after installation, you must activate ColdFusion first before using it. You must be online to activate ColdFusion. Ensure that you have a active internet connection and the firewalls and proxies in your network must allow access to certain URLs.

We recommend using the online mode of activation, but if you cannot connect to your machine due to some reason, you can activate ColdFusion by using the offline mode, explained in the next section.


In the ColdFusion Administrator, go to Licensing and Activation.

The Licensing and Activation page allows you to manage your ColdFusion licenses and track usage of the instances.

When you land on this page, you can see the following details:

Server Edition: Evaluation (30-day trial), Developer, Standard, or Enterprise.

Device ID: The ID of the host machine where ColdFusion is installed.

Activation Status: Displays whether ColdFusion is activated successfully or not. For Developer or Evaluation (trial) editions, the Activation Status displays as Not Applicable.

Deployment Type:

  • Production: Must only be licensed for commercial use. License is based on deployment per core.
  • Development: Licensed only for internal development and testing.
  • Staging: Licensed only for testing and reviewing one or multiple versions of applications before deployment.
  • Testing: Licensed only for testing and development purposes and not for staging or live.
  • Disaster Recovery: Licensed only for usage during interruption of business critical services.

For more information, see the End User License Agreement.

License Key: Enter the serial key depending on the following:

New installation

  • Enter a new serial number.
  • You are upgrading from ColdFusion (2021 release) Standard to ColdFusion (2021 release) Enterprise. Enter the new (Enterprise) and previous (Standard) serial numbers.

  • You are upgrading from ColdFusion (2018 release) to ColdFusion (2021 release). Enter the serial number of the previous (2018 release) version and the new (2021 release) version.

After you enter the serial key, click Activate.

If the serial number is correct, ColdFusion will successfully activate, or else, activation will fail, due to the following reasons:

Ensure that you address these issues and re-try online activation in some time. Till then, the server will be in Evaluation or Developer mode.

If ColdFusion activates successfully, the Activation Status changes to Activated.

<Proxy information> If you are using a proxy, refer section <Proxy> below.

Offline activation

Use this mode only if the online activation fails.

If your computer is behind a firewall or in a secured environment, for example, military, government, or finance, use the offline mode to activate ColdFusion.

If the online activation fails, due to the reasons stated above, you must activate ColdFusion using the offline mode.

  • Activation request file
  • Activation response file

This is how the offline activation works:

  1. To generate the activation request file, on the Licensing and Activation page, click Generate Activation Request

  2. Once you’ve generated the request file, navigate to from a computer with activate internet connection, and upload the activation request file.

    choose file
  3. On the same page, download the activation response file. 

    download response code
  4. Once you’ve downloaded the response file, perform the steps below:

    1. Go back to the host machine where ColdFusion is installed.
    2. Re-enter the serial key (if the License Key field is blank).
    3. Upload the response file and click Submit.


Upload the activation response file within 72 hours of generating the file. If you are unable to complete the activation within 72 hours, you must generate a new activation request.


The Usage page gives an analytical view of your license’s usage in terms of number of instances used, usage graph, and much more. 

To view the usage statistics for your license, click Track Usage.

Track usage
Track usage

You can also see a plot of the number of Docker containers in use.

Docker usage
Docker usage


If you have any proxy server defined in Package Manager > Settings page, the same proxy server will be used for licensing.

Data collected during activation

Component Description
Device ID The ID of the host machine where ColdFusion is installed.
New and previous serial number If you are updgrading or updating versions, then both serial numbers are collected.
ColdFusion version The version of ColdFusion that is installed.
Deployment type Development, Production, Disaster Recovery, Testing, or Staging.
Number of cores The number of cores (physical or virtual).
Whether multiple instances are created True or False
Docker deployment True or False
Whether deployed on cloud, for example, AWS or Azure True or False
Cloud platform deployed on
For example, AWS or Azure.