Open the Creative Cloud desktop app.
Last updated on
Sep 2, 2025
Try this solution to fix sync issues with Creative Cloud files.
Background sync process has stopped
An unresponsive background process or an outdated Creative Cloud desktop app could cause errors, such as Unable to load. The cloud isn't syncing.
Navigate to Help > About Creative Cloud.
Check your Creative Cloud desktop version.
If you are using an older version, update the Creative Cloud desktop app and try to sync your files again.
If the error persists, restart the Creative Cloud desktop app and try to access your files from the Files tab.
Restart your device.
