User Guide Cancel

Cloud documents | Common questions

  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
  4. Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password
    3. Change your Adobe plan
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents | Common questions
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files content
  7. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  8. Enterprise and teams
    1. Enterprise Learn & Support
    2. Teams Learn and Support
    3. Quick start guide for team members

Get answers to common questions about cloud documents, Adobe's new document format.

Cloud documents and other cloud files

What are cloud documents?

Cloud documents are documents created from certain Creative Cloud apps, such as Adobe Photoshop, Adobe Illustrator, Adobe XD, Adobe Fresco, Adobe Aero, and Adobe InDesign. These documents are native to the cloud and have unique advantages, which help you access them seamlessly from apps that support them. With cloud documents, your work is always updated, across every device, wherever you are.

For an introduction to cloud documents, see What are cloud documents.

Can I use cloud documents offline?

Yes, you can use your cloud documents offline. You must open a cloud document before you can use it offline. Learn how to set up cloud documents to use offline.

All cloud documents are available from the Home screen of your Creative Cloud app, even when you are offline. Once you are back online, your cloud documents are synced and the most recent version is available on all your devices and the Creative Cloud website.

Can I save cloud documents to Creative Cloud Libraries?

You can't save cloud documents to Creative Cloud Libraries. Cloud documents are a native file type and are accessible online or offline directly from within your app or through the Creative Cloud website. For more information, See Difference between cloud documents and other Creative Cloud files.

Can I share and collaborate on a cloud document?

You can collaborate with your teammates by inviting them to edit cloud documents directly from Photoshop, Illustrator, Adobe XD, Adobe Fresco, Adobe InDesign, or the Creative Cloud website

For Photoshop, Illustrator, Adobe Aero, Adobe Fresco, and Adobe InDesign you can also generate a link to your cloud document and share it with other stakeholders. You can share the files from the Creative Cloud website and the Creative Cloud desktop app. (Select the file and then select Share or Get link.)

What types of operations can I perform in Creative Cloud files?

You can perform multiple file operations on Creative Cloud files such as preview, rename, delete, restore (from deleted items), download, open in the web, etc.

Indesign open on web

What file operations does Creative Cloud support for Illustrator?

You can perform multiple file operations. On Illustrator files in Creative Cloud, such as preview, select, share, download, rename, and more. Now, you can also open Illustrator on its web app by selecting the Open in web option when you right-click the Illustrator file in Creative Cloud.

Illustrator open in web feature

What file operations does Creative Cloud support for Express?

You can perform multiple file operations on Express files, such as preview, share, duplicate, move, schedule, delete, open in web, etc.

Open in web option for Adobe Express file in creative cloud

What is the difference between cloud documents and other Creative Cloud files?

How do I keep my cloud files organized?

You can organize all your assets stored in the cloud using the Creative Cloud website or through the Creative Cloud desktop app. Find options to manage your files in the Files tab:

Creative Cloud website

Creative cloud desktop file operations are shown in the screenshot

Creative Cloud desktop app

Open in web option for Photoshop file in creative cloud

Uploading files in Creative Cloud

Which types of files can I upload to Creative Cloud?

Creative Cloud users can upload PSDC, AIC, and XD file types to Cloud Documents.

Document Cloud users can upload additional file formats to Creative Cloud, as mentioned in the list below.

mime-types / Extensions File names
postscript Adobe PostScript and Encapsulated PostScript
pdf Adobe PDF, Adobe PDF Optimized, PDF/A, PDF/E, PDF/X
bmp, gif, jpeg, png, tiff Image files
text, csv, text, HTML, rtf, plain Text, Rich Text Format
msword,msexcel, excel.sheet.macroenabled.12,,, powerpoint,
Microsoft Office applications
OpenOffice and StarOffice presentation, spreadsheet, graphic, and document files,,, x-bplist Mac OS application
x-tika-ooxml, xhtml+xml, xml  XML-based files
x-zip-compressed, epub+zip, x-rar-compressed Compressed files

Saving documents and storage

Where are my cloud documents stored?

Your cloud documents are stored in Creative Cloud. You can easily access them from your app, on the web, or from the Creative Cloud desktop app.

  • From the app: On the Home screen, select either Your Files or FilesYour files.
  • On the web: Go to
  • From the Creative Cloud desktop app: Go to the Files tab and select Your files in the left sidebar.

Is there a way to access Synced files and Mobile creations separately on the web? If so, how can I access them?

From the Assets Web home page, navigate to the Launch More menu on the lower-left and select either the Synced files or Mobile creations links for the separate views on landing pages. 


Starting December 11, 2023, new users and organizations will not be entitled to Creative Cloud Synced files. Starting February 1, 2024, Creative Cloud Synced files will be discontinued for personal accounts that existed before December 11, 2023 (learn more here). Starting October 1, 2024, Creative Cloud Synced files will be discontinued for business accounts associated with organizations that existed before December 11, 2023 (learn more here).

Launch more option is shown on the lower left menu of the assets web
Select any option from the launch menu to see sync files and mobile creations in separate views.

Select the Go to Files link on the lower-left menu bar if you want to return to the cloud documents view.

Go to files on the menu is shown on assets web
When you choose the go to files option, you can go back to the cloud documents view.

Open on web redirect to Photoshop web from Files Tab

You can now access your Photoshop files directly from your files tab in Creative Cloud Desktop using Open in web option.

Open in web option for Photoshop file in creative cloud

How does autosave work in cloud documents?

With cloud documents, you don't have to keep saving your documents; your documents are automatically saved as you work on them. A new version is created each time a document is auto-saved. You can easily find and restore previous versions from the Creative Cloud website.

Can I convert a non-cloud document to a cloud document?

Yes, you can easily save or convert a non-cloud document as a cloud document. See Create or convert files to cloud documents.

Is there a limit to the number of cloud documents I can save?

No, you are only limited by the amount of Creative Cloud storage you have.

Do cloud documents shared with me count toward my Creative Cloud storage quota?

Cloud documents shared with you don't count toward your storage quota. Only your saved cloud documents are included in your storage quota. 

Known issues and limitations



When working with Cloud documents in Photoshop desktop, you may encounter the following issues or errors:

  • Unable to create or save a cloud document.
  • The home screen shows an empty list of recent documents, or a 'Something went wrong' message appears.
  • A dialog with 'Cloud document is not available' or a dialog that says 'Your version of Adobe Content Synchronizer is incompatible with this version of Photoshop' appears.

Creative Cloud sync requires an update or is not running correctly. For complete troubleshooting steps, see Unable to create or save a cloud document.

When saving a Photoshop file as cloud document, the dialog to maximize compatibility is not displayed. 

This is an expected behavior. The dialog to maximize compatibility is displayed only while saving a document to computer's your local drive. 

You can't export a cloud document as PSD when the document size exceeds 2 GB.

Save a copy as a TIFF or as a PSB file

You encounter an error when working with cloud documents.

See Solve Cloud Document Errors to find the solution for your cloud document error code


Get help faster and easier

New user?