Issue: When you are working with the new Premiere Pro CC 2017 (11.1) release, your media files could get unintentionally deleted. Premiere Pro introduced a new feature to manage and automatically remove aging and unnecessary media cache files. This feature was designed to assist users in managing existing project media cache files more easily. In the default location for media cache preferences, there is no issue. However, incorrect usage of this feature has the potential for unintentional file deletion.
Workaround: Upgrade to Premiere Pro CC 2017.1.1 (11.1.1) to avoid this issue.
Issue: After updating to the new version, Premiere Pro could display an error, "Premiere Pro could not find any capable video play modules".
Workaround: A startup error about not finding capable video play modules is frequently related to out-of-date or corrupted drivers. Adobe recommends that you update to the newest drivers for your card.
Also, see this KB article Premiere Pro could not find any capable video play modules for more information.
Issue: When working on monitors with resolution of 4k and above, you are unable to use the color picker tool.
Workaround: You could try either of these two methods to resolve this issue.
- If you are using macOS, restore the pointer size. For more information, see Mac OS X Yosemite: Magnify the pointer. If you are using Windows OS, select Control panel > Ease of Access > Make Mouse easier to use.
- If you have connected more than one monitor, use only the HDMI connection instead of using the DVI and VGA connectors.
Issue: When you try to import audio files with formats like AVCHD (MTS), mp3, and mp4 using Premiere Pro CC, you could get an error message which says, "The file has an unsupported compression type." This error could also be displayed with other Adobe audio and video products including After Effects and Media Encoder.
Workaround: Clear the Media Cache Database folder. If you still see an issue, change the file directory where the AVCHD files reside and check if the issue gets resolved. Also check if this issue is related to your Creative Cloud(CC) activation. For more information, see Troubleshooting linking and importing errors with AVCHD (MTS) and MP4 files after upgrading to Premiere Pro CC.
Issue: When viewing old projects that use Lumetri effects after upgrade, you could see a red checkerboard display.
Workaround: Update your Premiere Pro software to the latest release of Premiere Pro CC 2017.0.2 (January 2017). If you haven't updated to the latest version, remove the Lumetri effects and reapply the effects once again. For more information, see Troubleshooting errors related to clips displayed as red and white checkers with older projects that use Lumetri effects.
Issue: After upgrading to the latest release, you could be unable to edit any audio file using Audition from the Premiere Pro timeline.
Workaround: Update your Premiere Pro software to the latest release of Premiere Pro CC 2017.0.2 (January 2017). If you haven't updated to the latest version, uninstall Adobe Premiere Pro CC and Adobe Audition CC, and reset Preferences when you install the application again. To reset preferences and plug-in cache at the same time, hold down Shift+Alt(on Windows) or Shift+Alt(on macOS) while the application gets started.
Issue: When you send an After Effects composition to Premiere Pro or from Premiere Pro to After Effects via Dynamic Link, the composition appears in lower resolution. For example, if you send a 1920 x 1080 composition to Premiere Pro, Premiere Pro displays it in 960 x 540 resolution. When you render an After Effects composition using Adobe Media Encoder via Dynamic Link, the output is rendered in a lower resolution. For example, a 1280 x 720 composition is rendered as a 640 x 360 output.
Workaround: Update your Premiere Pro software to the latest release of Premiere Pro CC 2017.0.2 (January 2017). If you haven't updated yet, change the resolution at the bottom of the Composition panel in After Effects to Full, and then send it to Premiere Pro via Dynamic Link.
If you export your composition as a new Text Template in .aecap format, set the resolution to Full before you start exporting.
Issue: On macOS, sometimes projects created by another user or on another computer don't open.
Workaround: Update your Premiere Pro software to the latest release of Premiere Pro CC 2017.0.2 (January 2017). If you haven't updated yet, select the media in your project, choose Media > Offline, and close Premiere Pro. Open Premiere Pro again and you can start editing the project now without any issues.
Issue: When trying to subtitle a video with open captions, since the caption is not available it does not allow for editing the text, font, styling, or add further captions.
Workaround: Switch to the editing workspace. Then click the Workspace menu icon and select Reset to Saved Layout. Else, you can also choose Window > Workspace > Reset to Saved Layout.
Issue: When you apply clip or sequence markers on the timeline, and further select File > Export >Markers > Choose File type as .txt format, you can see a message that the markers were exported successfully. However, no markers get exported.
Workaround: You can use the '.csv' or '.html' formats while exporting. Also note that this issue has been fixed in the latest release of Premiere Pro, so upgrading to the latest release should solve the problem.
Issue: When you are rendering using Premiere Pro CC 2017 on macOS X Sierra 10.12.2 with Mercury Playback Engine GPU Acceleration (Metal) as the renderer, video playback does not work.
Solution: To use Mercury Playback Engine GPU Acceleration (Metal) as the renderer, ensure that you have upgraded to macOS 10.12.3. Also update your Premiere Pro software to the latest release of Premiere Pro CC 2017.0.2 (January 2017). The other solution is to use the Open CL rendering option, by changing the renderer under Project > Project Settings > General. Select Video Rendering And Playback, and change the renderer from : Mercury Playback Engine GPU Acceleration(Metal) to Mercury Playback Engine GPU Acceleration (OpenCL).