Please refer to the Adobe Support Plans for additional information on Adobe Technical Support's offerings. The Director Help files, Director Support Center, and the Director Online Forums provide a wealth of information on product usage and answers to common support questions. The information provided here is only applicable to the Installation Support Program.
- Usage of documented features within Director.
- Troubleshooting unexpected behavior while using documented features.
- General usage of interface elements.
- Troubleshooting usage or issues with Adobe developed Xtras.
- Troubleshooting incorrect documentation or tutorials.
- Troubleshooting installation issues.
- Troubleshooting crashing applications, projectors and Shockwave movies.
- Information about other available resources, such as books, devoted sites, etc.
- Basic Lingo usage.
- Presales information.
- Usage or troubleshooting of third-party Xtras or behaviors.
- Usage or troubleshooting of ActiveX and OLE controls.
- Troubleshooting custom Xtra or behavior development.
- Performance enhancements and optimization.
- Application development and testing.
- Extensive product training outside of how-to questions.
- System specific peripheral compatibility.
- Lingo development.
- Code debugging.
- Code review.
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