This issue occurs only on computers upgraded to the Windows 10 operating system from an earlier version of Windows. The issue does not occur on computers on which Windows 10 was installed after formatting the disk drive.

Elements applications crash on launch

Sometimes, Photoshop Elements, Adobe Premiere Elements, and Elements Organizer cannot run on computers that have been upgraded to Windows 10. The applications crashe when you try to launch them.

Solutions

Install Microsoft Visual C++ Redistributable for Visual Studio 2012

  1. Download and install Microsoft Visual C++ Redistributable for Visual Studio 2012 from the Microsoft site.

  2. Restart your computer.

  3. Launch Photoshop Elements, Adobe Premiere Elements, or Elements Organizer.

Uninstall all Adobe applications and then reinstall them

  1. Uninstall all Adobe products from your computer.

  2. Reinstall all applications.

  3. Restart your system.

  4. Launch Photoshop Elements, Adobe Premiere Elements, or Elements Organizer.

Adobe Premiere Elements crashes on launch with display driver error

When you upgrade to Windows 10 and try to launch Adobe Premiere Elements, it crashes with a display driver error.

Incompatible display driver
Display driver error

Solutions

Update display driver

  1. Right-click the Start button at the lower-left corner of the screen and select Device Manager.

  2. Expand Display adapters.

    Display adapters
  3. Right-click the display driver and select Update Driver Software.

  4. Once the update is complete, restart your machine.

  5. Launch Adobe Premiere Elements.

Verify if the problem is due to display driver

  1. Right-click the Start button at the lower-left corner of the screen and select  Command Prompt (Admin).

  2. Navigate to the directory where Adobe Premiere Elements is installed. Generally, the install location is:

    C:\Program Files\Adobe\Adobe Premiere Elements 2018

  3. Type gpusniffer.exe and hit Enter.

    gpusniffer
  4. If the output does not give any information of the graphic card, then there could be some issue with the display driver. Visit the display driver's website and use the available options to detect and update the drivers.

  5. Once the update is complete, restart the machine.

  6. Launch Adobe Premiere Elements.

Re-enable display driver

  1. Right-click the Start  button at the lower-left corner of the screen and select Device Manager.

  2. Expand Display adapters.

    Display adapters
  3. Right-click the display driver and select Disable.

  4. Launch Adobe Premiere Elements.

  5. Go to Device Manager, right-click the display driver, and select Enable.

Roll-back the display driver

  1. Right-click the Start button at the lower-left corner of the screen and select Device Manager.

  2. Expand Display adapters.

    Display adapters
  3. Right-click the display driver and select Properties.

  4. Select the Driver tab and click Roll Back Driver.

  5. Once the roll-back is complete, restart the machine.

  6. Launch Adobe Premiere Elements.

Adobe Premiere Elements freezes on launch

When you upgrade to Windows 10 and try to launch Adobe Premiere Elements, it hangs or freezes.

Solution

Reset application data folder

  1. Close Adobe Premiere Elements.

  2. Click the Start button at the lower-left corner of the screen and type %appdata%.

  3. Go to Adobe > Premiere Elements and rename the 16.0 folder to 16.0.old.

  4. Launch Adobe Premiere Elements.

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