Issue

When you try to launch Elements Organizer 2020, it quits unexpectedly.

Workaround

To resolve this issue, disable Face Recognition in Elements Organizer by following these steps:

  1. Choose Edit > Preferences > Media-Analysis.

    Elements preferences

    Note:

    If you are unable to access preferences, follow these steps to resolve the issue.

  2. Deselect Photos and Videos under Run Face Recognition Automatically.

    Elements Organizer quits unexpectedly
  3. Click OK.

Unable to access preferences

If you are unable to access preferences, follow the steps below:

  1. Launch Elements Organizer while pressing Shift key.

  2. In the Catalog Manager dialog box, click New.

    Catalog Manager
  3. Once the new catalog is created, go to File > Manage Catalogs to open the Catalog Manager.

  4. Select your original catalog and click Open.