We’re working on improving the way you and the organizations you work for can store, manage, and securely collaborate on creative projects in the future. To make these improvements, we’re clarifying in our Terms of Use that content stored in Creative Cloud and Document Cloud for teams or enterprise may be accessed or controlled by the Business (i.e., an organization, such as a business, government entity, or educational institution) providing the teams or enterprise plan.

The content you’ve stored in Creative Cloud or Document Cloud for teams or enterprise will only be accessible to your plan administrator. It will not be accessible to others on your team unless you share it with them.

The updated General Terms of Use (Terms) will be effective April 16, 2020. To continue using Creative Cloud or Document Cloud apps and services, you'll need to accept the updated Terms. You can preview the full version of the revised Terms of Use here: https://www.adobe.com/legal/terms.html.

What is Adobe cloud storage?

Adobe cloud storage means the following locations on Creative Cloud and Document Cloud:

Creative Cloud

Document Cloud

Note:

The updates to the Terms of Use don't apply to Creative Cloud and Document Cloud content stored outside of Adobe online storage, such as on a hard disk, in a network storage, or in other cloud storage services.

How do I accept the updated Terms of Use?

When the updated Terms are available, you’ll be prompted to review and accept them through a pop-up screen in your Adobe app or service. You’ll need to accept the updated Terms in order to continue accessing your Adobe apps and services.

How can I move personal content out of Creative Cloud and Document Cloud for teams and enterprise storage?

If you wish to move personal content out of the Creative Cloud and Document Cloud for teams and enterprise storage provided through your organization, you can save it on a local storage device, in a personal Adobe account (registered under a different email address), or in other cloud storage services that you use for personal content. Until your personal content is moved out, the administrator of your Adobe account may access and control it in Creative Cloud and Document Cloud for teams and enterprise storage.

Here are instructions on how to move content out of Creative Cloud and Document Cloud storage locations:

Behance

You can change the email address of your account to a personal email address. See: https://help.behance.net/hc/en-us/articles/204484914-Guide-Change-Or-Update-Your-Adobe-ID

Portfolio

You can change the email address of your account to a personal email address. See: https://help.myportfolio.com/hc/en-us/articles/221292947-Change-or-update-your-Adobe-ID

Creative Cloud Files

You can simply move the files from the Creative Cloud Files folder on your computer to an alternate location. See: https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

Cloud documents

You can download your cloud documents from Creative Cloud. (https://assets.adobe.com/cloud-documents)

You can also create cloud documents offline (https://helpx.adobe.com/creative-cloud/help/cloud-documents-work-offline.html) and then do one or both of the following:

  • Save them in a personal storage location outside of Creative Cloud.

  • Upload them to your personal Creative Cloud account.

Creative Cloud Libraries

If you have a personal Creative Cloud account (such as Creative Cloud for individuals plan), you can share libraries with this account and make a copy.

Alternatively, you can export Creative Cloud Libraries (https://helpx.adobe.com/creative-cloud/help/share.html#exportandimportlibraries) and then re-import (https://helpx.adobe.com/creative-cloud/help/share.html#exportandimportlibraries) them to a personal Creative Cloud account.

Lightroom Photos

You can download your personal photos from Lightroom and store them in an alternate location of your choice. After you've backed them up, remove them from Lightroom.

Lightroom Downloader app: https://helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html.

Backup catalog from Lightroom Classic: https://helpx.adobe.com/lightroom-classic/help/back-catalog.html.

Document Cloud

You can download and save your personal documents in alternate locations of your choice.

Manage files in Document Cloud: https://helpx.adobe.com/document-cloud/help/files.html.

Download signed documents from Adobe Sign: https://helpx.adobe.com/sign/using/manage-documents-sent-for-signature.html#Download.

Adobe Stock

You can download your Adobe Stock assets from your personal license history. For more information refer to this Adobe Stock article (https://helpx.adobe.com/stock/help/business-profiles-adobe-stock.html).

Adobe Spark

Adobe Spark (https://spark.adobe.com/) is only available online when connected to the internet, so there isn't a way to keep any source files offline, but you can download Spark Post and Spark Video output files.

You can also invite yourself as a collaborator (using your personal email address) (https://adobespark.zendesk.com/hc/en-us/articles/360025186174-How-do-I-collaborate-on-Spark-projects-) and duplicate the project before removing it from your official account. You'll need to republish the creations and generate new links.

How can I move content across Creative Cloud accounts registered under different email addresses?

If you wish to move your personal content from Creative Cloud for teams or enterprise storage to a personal Creative Cloud account (registered under a different email address) - such as a Creative Cloud plan for individuals you’ve purchased or a Creative Cloud free membership you’ve signed up for.

  1. Sign into your Creative Cloud for teams or enterprise account.

  2. Export personal assets out of your teams or enterprise account using the instructions above (based on storage location type).

  3.  Sign out and sign-in to your personal Creative Cloud account to import the assets there.

Common questions

We're making the changes so we can improve the ways you and your organization can store, manage, secure, and collaborate on creative projects in the future. To make these changes possible, we're clarifying in our Terms of Use that content stores in a Creative Cloud or Document Cloud for teams or enterprise may be accessed or controlled by the business or institution providing you the plan.

If you have concerns that your content stored in Creative Cloud for teams or enterprise storage may be accessed and controlled by the Business providing your plan, you may explore the following two options:

  • You can move all your personal content from Creative Cloud for teams or enterprise storage as outlined above; or
  • If you currently have a personal email associated with your Creative Cloud for teams or enterprise account, you can ask your team or enterprise administrator to reassign the plan to your work email address. By doing this, your current (personal) email address will default to a Creative Cloud free membership (https://helpx.adobe.com/creative-cloud/help/benefits-creative-cloud-free-membership.html) or to a paid personal plan (if you have one), and the content will remain in your personal account

Yes. You can remove your personal content from Creative Cloud and Document Cloud for teams or enterprise storage any time after accepting the updated Terms. Until then, the business or institution that provided you with the license may be able to access and control that content.

Yes. You can permanently delete personal content from Creative Cloud for teams or enterprise storage (https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html). You can also permanently delete personal content from Document Cloud for teams or enterprise storage (https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html#permanently-delete-dc-files).

If your plan includes Adobe Fonts, they will continue to work as expected, irrespective of the location of your content that uses Adobe Fonts. So, if you have a plan to use Creative Cloud apps and services, either through your Business or through a personal account, Adobe Fonts will behave as expected.