Out of storage space? Deleted files still count toward your existing cloud storage. Learn how to clean out unused files and assets and free up your cloud storage space.

Why should I delete files permanently from cloud storage?

When you reach the maximum number of files or folders that can be synced to your Creative Cloud account, syncing stops. To fix this issue, you should permanently delete files and folders you don't need. Once you have permanently deleted these files and folders, syncing resumes automatically in some time.

Creative Cloud | How to permanently delete files

When you permanently delete files from the Deleted folder, you cannot restore them.

  1. Sign in to the Creative Cloud website

  2. In the side navigation, select Deleted.

    How to archive files
    Deleted option in the left sidebar
  3. Select the files or folders you want to remove permanently from the cloud, and then select  Permanently delete.

     Want to delete multiple files or folders? Press the Shift key to select multiple files or folders. 

    Archive multiple files
    Delete files permanently
  4. In the confirmation pop-up window, select Delete Permanently to permanently delete your files.

    Select permanently delete
    Delete permanently dialog box

    Note:

    Make sure that you don't close the browser window until all your selected files are deleted.

Lightroom storage | How to permanently delete photos

When you permanently delete files from the Deleted folder, you cannot restore them.

  1. Sign in to Lightroom on the web.

  2. Select  Deleted in the left sidebar.

     Files in the Deleted folder are automatically removed after 60 days.

    LR deleted
  3. Select the files you want to delete permanently from the cloud, and then select .

     Want to delete multiple files or folders? Press the Shift key to select multiple files or folders.

  4. In the confirmation pop-up window, select Delete to delete your files permanently from the cloud.

    Note:

    Make sure that you don't close the browser window until all your selected files are deleted.

Document Cloud | How to permanently delete files

  1. Sign in to the Acrobat Web.

  2. Select files you want to delete and choose  Delete from the set of displayed options in the right.

    delete document
    Delete Document Cloud files
  3. In the confirmation pop-up window, select Delete to delete your files permanently.