Context-sensitive WebHelp topic calls not working in Firefox


When a user invokes context-sensitive help from an application, the user is not directed to the specific help topic. All context-sensitive help calls are redirected to the default help topic. This happens if the WebHelp opens in Firefox v41.0.1. 


To resolve this issue, do the following:

  1. Go to your FrameMaker install location:

    FrameMaker 2015:
    <Drive>:\Program Files (x86)\Adobe\AdobeFrameMaker2015\fminit\Publisher\WebHelp5Ext\

    FrameMaker 12:
    <Drive>:\Program Files (x86)\Adobe\AdobeFrameMaker12\fminit\Publisher\WebHelp5Ext\

  2. Take backup of the following files:

    • template_csh\whcsh_home.htm
    • template_stock\whstart.js
  3. Extract the contents from the attached archive.


    The archive contains the following folders:

    • template_csh
    • template_stock
  4. Copy the extracted folders and paste in the directory specified in step 1.

    When you are prompted, click Yes to merge these folders with the existing folders

  5. Regenerate WebHelp.