On the device (iPhone or iPad) that you are using to capture the HEIC/HEVC media, go to Settings > Camera.
Although modern camera devices provide the capability to capture HEIF/.heic photos and HEVC (H.265) videos, Lightroom and Camera raw support only HEIF/.heic files created with iOS devices.
For details on using HEIF and HEVC files with Apple devices, see Using HEIF or HEVC media on Apple devices.
macOS
Lightroom Classic, Lightroom and Camera raw support HEIF/.heic files running on macOS High Sierra v10.13 or later.
To open JPEG or .heic images into Camera Raw: In the Camera Raw Preferences dialog box, go to File Handling > JPEG, HEIC, and TIFF Handling and set either the following in the JPEG/HEIC field:
To access Camera Raw Preferences, click the Open Preferences Dialog button in the Camera Raw dialog box.
Windows
Lightroom Classic, Lightroom and Camera Raw support HEIF/.heic files running on Windows 10.
iOS
Lightroom for mobile (iOS) supports HEIF/.heic files on iOS 11 and later.
Android
Lightroom for mobile (Android) supports HEIF/.heic files.
macOS
Lightroom Classic and Lightroom support HEVC video files running on macOS High Sierra v10.13 or later.
Windows
Lightroom and Lightroom Classic 9.3 and later support HEVC video files on Windows.
iOS
Lightroom for mobile (iOS) supports import, playback, and cloud sync for HEVC files on iOS 11 and later.
Android
Lightroom for mobile currently does not support HEVC video files on Android. Adobe is working to provide support.
On the device (iPhone or iPad) that you are using to capture the HEIC/HEVC media, go to Settings > Camera.
Tap Formats.
Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format.
All new photos and videos now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency.
To learn more, see Using HEIF or HEVC media on Apple devices.
You can change your iPhone's/iPad's Transfer To Mac Or PC setting to Automatic. This setting automatically converts HEIC photos and HEVC (H.265) videos to the compatible formats JPEG and H.264 MOV when you transfer the media files from your mobile device to a Mac or PC.
On the device (iPhone or iPad) that you are using to capture the HEIC/HEVC media, go to Settings > Photo.
Tap Transfer To Mac Or PC.
Choose the Automatic option.
This option converts your photo and video files to a compatible format. HEIC images are converted to JPEG and HEVC videos are converted to H.264 MOV.
Connect the iPhone/iPad to your computer.
If the device was already connected to your computer, disconnect it and make sure that the Automatic option is still set. Then, reconnect the device.
Add/import the photos and videos to Lightroom. For Help instructions, see the following link:
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