Generate and share diagnostic logs

Select Settings > Lightroom > Help & Support.

Select and hold Access our Support Forum.

Select Create in the App Diagnostics dialog box.

Wait while Lightroom generates the logs.

Once the diagnostic logs are generated, they are automatically attached to a mail draft, which you can share with Adobe Customer Care or your support contact.

Select Menu > Help & Support.

In the Help & Support panel, select Enable Diagnostic Mode.

Recreate the steps that caused the issue.

Select the Back icon, select Menu, and then select Help & Support.

Select Send Diagnostic Log, and allow Lightroom to generate a summary.

In the Share panel, select a preferred sharing mode, select Just once or Always, and then follow the on-screen instructions.