If you have purchased an Acrobat subscription using your Adobe ID and unable to activate Acrobat, follow these steps to activate your copy of Acrobat from trial to subscription:
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Note:
If you purchased an Acrobat DC serial number, you need to download and install a separate Acrobat installer.
Ensure that the system date of your device is correct, and the Adobe ID used for sign-in has a valid Acrobat DC subscription. For more solutions, see Application prompts repeatedly for Adobe Sign-in.

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If you have a serial number, ensure that you have activated the serial number on the device using the APTEE tool and the "prov.xml" file.
Error Code | Solution |
SERIAL_NUMBER_OVERACTIVATION_EXPIRED | You are trying to activate Acrobat on more than two machines. Sign out from this machine and
For more information, see Deactivation issues. |
SERIAL_NUMBER_SIGN_IN | Restart Acrobat and sign in with your Adobe ID when prompted after launch to activate Acrobat. |
TRIAL_BONUS_WF | Uninstall and reinstall Acrobat with the new serial number. |
EAMES_REACTIVATION | You have been signed out from the Adobe server. Relaunch Acrobat and sign in with your Adobe ID. |
EAMES_EXPIRED | Your entitlement has been canceled. Check with your IT administrator. |
Have trouble activating Acrobat? Chat with us one-on-one on ![]() |