Preferences folder read-only error
The Preferences folder is not writeable. Illustrator cannot start with the Preferences folder in a read-only state.
Note:
In folder paths or names listed in the procedures, replace the parts between angular brackets '<>' with the details required.
- Replace <user> with your account name.
- Replace <version> with the version of Illustrator you are using.
- Open Finder, and navigate to the path: /Users/<user>/Library/Preferences
- Control-click and choose Get Info from the context menu.
- If the item is locked, click the lock icon (
) to enter an administrator’s name and password. - In the Sharing & Permissions section, from the Name column, select your name (or a user profile).
- From the Privilege column, choose Read & Write.
- In any subsequent prompt, choose to apply the permission to all subfolders as well.
- Click the lock icon () to save your preferences.
- Perform steps 2 through 6 for the folder: /Users/<user>/Library/Application Support
- Start Illustrator.
- Press Windows + R, to open the Run prompt.
- Type %appdata% and click OK.
- In the Explorer window that opens, navigate to the folder Adobe.
- Right-click the folder Adobe Illustrator <version> Settings, select Properties > Security, and click Edit.
- In the Permissions dialog, select your user name. In the Permissions area, de-select the Deny checkbox.
- Click OK twice.
- Start Illustrator.
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