Photoshop is stuck on the Hand tool.

Operating systems

Windows 10, macOS 10.12 (Sierra) and later

Solution 1: Disable antivirus software

Disable any antivirus software such as Avast or Webroot installed on your computer. Refer to the software manufacturer's documentation for instructions. 

Solution 2: Restore browser preferences and disable browser extensions

Internet browsers such as Safari and Mozilla Firefox and the installed third-party browser extensions can interfere with Photoshop's operations. 

• Reset or restore your browser preferences to their default settings.
• Disable all the browser extensions.

Refer to the browser's documentation for instructions.

Solution 3: Disable or uninstall third-party apps, utilities, and drivers

Sometimes third-party extensions and utilities can interfere with Photoshop’s operation.

Customers have reported this issue when running Photoshop with third-party apps, utilities, and drivers. 

• 1Password: Disable or uninstall this utility. 
• Evoluent Mouse Manager: Disable or uninstall this utility. 
• Spotify: Close or uninstall this application. Also kill the application process running in the background on your computer.
• Mail application: Disable or uninstall this application. 

Solution 4: Adjust your touchpad/trackpad settings

If you're using a Windows laptop, adjust the following Touchpad settings:

• Set the Touchpad setting to No Delay or Minimum Delay. See this helpful resource for instructions.
• Turn off the Palm Rejection setting.

Solution 5: Update your Wacom tablet driver and restore Wacom preferences

Make sure that you have the latest Wacom driver and restore the preferences to their default settings.