Start Illustrator. If Illustrator detects a file that is corrupt or causes errors, the application exits.
When you launch Adobe Illustrator, the necessary plug-ins, fonts, drivers, and other third-party elements that are required to function properly are loaded. In the past, when Illustrator encountered an error, for example – a damaged font or an incompatible plug-in, the application would crash and it was difficult to diagnose the cause of the problem.
Safe Mode is a new feature that:
While running in Safe Mode, Illustrator functions normally, except that the disabled items will not be available for use within Illustrator. For example, if a font has been found to be damaged, Illustrator will no longer display that font as an available option to apply to text elements.
When you have crash-inducing elements in your Illustrator environment:
This procedure assumes, at Step 1, that Illustrator has been functioning normally until now.
Start Illustrator. If Illustrator detects a file that is corrupt or causes errors, the application exits.
Do one of the following:
As Illustrator restarts, you can:
(This step may repeat multiple times) Illustrator restarts. If an error is found, the cause of the error (font, driver, plug-in) is identified and disabled from obstructing Illustrator launch.
This step is repeated for each crash-inducing file that Illustrator finds. Do not interrupt diagnostic tests.
When all error-causing files have been isolated by the diagnostic steps and noted, Illustrator launches in Safe Mode.
When Illustrator starts, the Safe Mode dialog displays a list of all the plug-ins, fonts, or drivers that are causing Illustrator to crash. Choose from Step 7 or Step 8.
(Option 1 of 2) To fix errors:
Click a row in the list.
Check the Troubleshooting Tips area for information.
Follow the tips provided and replace a font, or update a plug-in, or uninstall error-causing items, as preferred.
If you believe the error has been fixed, select the checkbox available for each row.
Click Enable on Re-launch, save your work, and restart Illustrator.
(Option 2 of 2). To continue in Safe Mode: In the Safe Mode dialog (Step 6), click Close to continue running in Safe Mode. All error-causing files will continue to be disabled.
At any point in time, click the Safe Mode link in the App Bar to see the Safe Mode dialog. Or, you can click Help > Safe Mode, to use the Safe Mode dialog.
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