Lietotāja rokasgrāmata Atcelt

Troubleshoot Illustrator cloud documents issues

Meklēšana
  1. Illustrator User Guide
  2. Get to know Illustrator
    1. Introduction to Illustrator
      1. What's new in Illustrator
      2. Common questions
      3. Illustrator system requirements
      4. Illustrator for Apple silicon
    2. Workspace
      1. Workspace basics
      2. Learn faster with the Illustrator Discover panel
      3. Create documents
      4. Toolbar
      5. Default keyboard shortcuts
      6. Customize keyboard shortcuts
      7. Introduction to artboards
      8. Manage artboards
      9. Customize the workspace
      10. Properties panel
      11. Set preferences
      12. Touch Workspace
      13. Microsoft Surface Dial support in Illustrator
      14. Undo edits and manage design history
      15. Rotate view
      16. Rulers, grids, and guides
      17. Accessibility in Illustrator
      18. Safe Mode
      19. View artwork
      20. Use the Touch Bar with Illustrator
      21. Files and templates
    3. Tools in Illustrator
      1. Tools at a glance
      2. Select tools
        1. Selection
        2. Direct Selection
        3. Group Selection
        4. Magic Wand
        5. Lasso
        6. Artboard
      3. Navigate tools
        1. Hand
        2. Rotate View
        3. Zoom
      4. Paint tools
        1. Gradient
        2. Mesh
        3. Shape Builder
      5. Text tools
        1. Type
        2. Type on a Path
        3. Vertical Type
      6. Draw tools
        1. Pen
        2. Add Anchor Point
        3. Delete Anchor Point
        4. Anchor Point
        5. Curvature
        6. Line Segment
        7. Rectangle
        8. Rounded Rectangle
        9. Ellipse
        10. Polygon
        11. Star
        12. Paintbrush
        13. Blob Brush
        14. Pencil
        15. Shaper
        16. Slice
      7. Modify tools
        1. Rotate
        2. Reflect
        3. Scale
        4. Shear
        5. Width
        6. Free Transform
        7. Eyedropper
        8. Blend
        9. Eraser
        10. Scissors
    4. Quick actions
      1. Retro text
      2. Neon glow text
      3. Old school text
      4. Recolor
      5. Convert sketch to vector
  3. Illustrator on the iPad
    1. Introduction to Illustrator on the iPad
      1. Illustrator on the iPad overview
      2. Illustrator on the iPad FAQs
      3. System requirements | Illustrator on the iPad
      4. What you can or cannot do on Illustrator on the iPad
    2. Workspace
      1. Illustrator on the iPad workspace
      2. Touch shortcuts and gestures
      3. Keyboard shortcuts for Illustrator on the iPad
      4. Manage your app settings
    3. Documents
      1. Work with documents in Illustrator on the iPad
      2. Import Photoshop and Fresco documents
    4. Select and arrange objects
      1. Create repeat objects
      2. Blend objects
    5. Drawing
      1. Draw and edit paths
      2. Draw and edit shapes
    6. Type
      1. Work with type and fonts
      2. Create text designs along a path
      3. Add your own fonts
    7. Work with images
      1. Vectorize raster images
    8. Color
      1. Apply colors and gradients
  4. Cloud documents
    1. Basics
      1. Work with Illustrator cloud documents
      2. Share and collaborate on Illustrator cloud documents
      3. Share documents for review
      4. Upgrade cloud storage for Adobe Illustrator
      5. Illustrator cloud documents | Common questions
    2. Troubleshooting
      1. Troubleshoot create or save issues for Illustrator cloud documents
      2. Troubleshoot Illustrator cloud documents issues
  5. Add and edit content
    1. Drawing
      1. Drawing basics
      2. Edit paths
      3. Draw pixel-perfect art
      4. Draw with the Pen, Curvature, or Pencil tool
      5. Draw simple lines and shapes
      6. Image Trace
      7. Simplify a path
      8. Define perspective grids
      9. Symbolism tools and symbol sets
      10. Adjust path segments
      11. Design a flower in 5 easy steps
      12. Perspective drawing
      13. Symbols
      14. Draw pixel-aligned paths for web workflows
    2. 3D objects and materials
      1. About 3D effects in Illustrator
      2. Create 3D graphics
      3. Map artwork over 3D objects
      4. Create 3D Text
    3. Color
      1. About color
      2. Select colors
      3. Use and create swatches
      4. Adjust colors
      5. Use the Adobe Color Themes panel
      6. Color groups (harmonies)
      7. Color Themes panel
      8. Recolor your artwork
    4. Painting
      1. About painting
      2. Paint with fills and strokes
      3. Live Paint groups
      4. Gradients
      5. Brushes
      6. Transparency and blending modes
      7. Apply stroke on an object
      8. Create and edit patterns
      9. Meshes
      10. Patterns
    5. Select and arrange objects
      1. Select objects
      2. Layers
      3. Group and expand objects
      4. Move, align, and distribute objects
      5. Stack objects    
      6. Lock, hide, and delete objects
      7. Copy and duplicate objects
      8. Rotate and reflect objects
      9. Intertwine objects
    6. Reshape objects
      1. Crop images
      2. Transform objects
      3. Combine objects
      4. Cut, divide, and trim objects
      5. Puppet Warp
      6. Scale, shear, and distort objects
      7. Blend objects
      8. Reshape using envelopes
      9. Reshape objects with effects
      10. Build new shapes with Shaper and Shape Builder tools
      11. Work with Live Corners
      12. Enhanced reshape workflows with touch support
      13. Edit clipping masks
      14. Live shapes
      15. Create shapes using the Shape Builder tool
      16. Global editing
    7. Type
      1. Add text and work with type objects
      2. Create bulleted and numbered lists
      3. Manage text area
      4. Fonts and typography
      5. Format type
      6. Import and export text
      7. Format paragraphs
      8. Special characters
      9. Create type on a path
      10. Character and paragraph styles
      11. Tabs
      12. Text and type
      13. Find missing fonts (Typekit workflow)
      14. Update text from Illustrator 10
      15. Arabic and Hebrew type
      16. Fonts | FAQ and troubleshooting tips
      17. Create 3D text effect
      18. Creative typography designs
      19. Scale and rotate type
      20. Line and character spacing
      21. Hyphenation and line breaks
      22. Text enhancements
      23. Spelling and language dictionaries
      24. Format Asian characters
      25. Composers for Asian scripts
      26. Create text designs with blend objects
      27. Create a text poster using Image Trace
    8. Create special effects
      1. Work with effects
      2. Graphic styles
      3. Create a drop shadow
      4. Appearance attributes
      5. Create sketches and mosaics
      6. Drop shadows, glows, and feathering
      7. Summary of effects
    9. Web graphics
      1. Best practices for creating web graphics
      2. Graphs
      3. SVG
      4. Create animations
      5. Slices and image maps
  6. Import, export, and save
    1. Import
      1. Place multiple files
      2. Manage linked and embedded files
      3. Links information
      4. Unembed images
      5. Import artwork from Photoshop
      6. Import bitmap images
      7. Import Adobe PDF files
      8. Import EPS, DCS, and AutoCAD files
    2. Creative Cloud Libraries in Illustrator 
      1. Creative Cloud Libraries in Illustrator
    3. Save
      1. Save artwork
    4. Export
      1. Use Illustrator artwork in Photoshop
      2. Export artwork
      3. Collect assets and export in batches
      4. Package files
      5. Create Adobe PDF files
      6. Extract CSS | Illustrator CC
      7. Adobe PDF options
      8. File information and metadata
  7. Printing
    1. Prepare for printing
      1. Set up documents for printing
      2. Change the page size and orientation
      3. Specify crop marks for trimming or aligning
      4. Get started with large canvas
    2. Printing
      1. Overprint
      2. Print with color management
      3. PostScript printing
      4. Print presets
      5. Printer's marks and bleeds
      6. Print and save transparent artwork
      7. Trapping
      8. Print color separations
      9. Print gradients, meshes, and color blends
      10. White Overprint
  8. Automate tasks
    1. Data merge using the Variables panel
    2. Automation with scripts
    3. Automation with actions
  9. Troubleshooting 
    1. Crash issues
    2. Recover files after crash
    3. File issues
    4. Supported file formats
    5. GPU device driver issues
    6. Wacom device issues
    7. DLL file issues
    8. Memory issues
    9. Preferences file issues
    10. Font issues
    11. Printer issues
    12. Share crash report with Adobe
    13. Improve Illustrator performance

Learn about some common errors you might get while using cloud documents in Illustrator.

Could not open a cloud document

Issue

Workaround

Error when Illustrator cannot open your cloud document even though you are connected to internet and online.

Go to Creative Cloud website > Your work tab > Cloud documents, browse through the cloud documents to locate the one you're looking for.

For details, see Getting started with cloud documents.

You should be able to download this document as local file. And then upload again to cloud documents if the earlier document is not opening.

Assets are not synced

Issue

Workaround

If you notice that your cloud docs are not getting synced from one machine to another or from your machine to creative cloud website.

  • Check if your computer is operating in offline mode:
    Go to Home screen > Cloud Documents. Check if the offline banner or cloud icon with x is displayed.
  • If the computer is operating in online mode, wait for the sync operation to complete and then retry. Sync operations will vary in time based on the size of the document and network performance. 
  • If your computer is displaying the Cloud Document organizer in online mode, follow the steps outlined here: Resolve connection errors.

Network error | No Internet connection | Offline editing

Issue

Workaround

Error when cloud documents system detects that your computer is either not connected to the network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. 

  • Check if your computer is operating in offline mode:
    Go to Home screen > Cloud Documents. Check if the offline banner or cloud icon with x is displayed.
  • If your computer is displaying the Cloud Document organizer in online mode, follow the steps outlined here: Resolve connection errors.

Syncing failed | Request timed out

Issue

Workaround

  • When the application attempts to synchronize changes made in local files to the cloud documents and vice versa. It generally happens due to a non-performing or disconnected Internet connection.
  • The cloud documents system is either not connected to the Internet or the connection is intermittent.

  1. Retry the operation. It might solve the issue if the request fails due to a slow Internet connection.
  2. Check your Internet connection and follow the steps outlined here: Resolve connection errors.
  3. If you think the Internet connection is fine:
    1. Quit Illustrator and stop the coresync process (using Activity Monitor on macOS or Task Manager on Windows).
    2. Relaunch Illustrator.

User account suspended

Issue

Workaround

When your account is suspended due to various reasons.

Check your account details and status.

Generic unknown error

Issue

Workaround

When an unknown error occurs.

  • Retry the operation
  • Quit and restart Illustrator.
  • Restart your computer.

Cloud storage full

Issue

Workaround

When your cloud storage is full.

When you delete cloud documents from Home screen, they are moved into your deleted folder. To free up storage space, you must permanently delete them from the Home Screen > Cloud Documents > Deleted section. 

Activation level reached

Issue

Workaround

When you exceeds the maximum sign-ins or activation allowed for Creative Cloud.

Follow the steps outlined here: Creative Cloud "Activation limit reached" or "Sign-in failed" error

Assets are not synced

Issue

Workaround

If you notice that your cloud docs are not getting synced from one machine to another or from your machine to creative cloud website.

  • Check if your computer is operating in offline mode:
    Go to Home screen > Cloud Documents. Check if the offline banner or cloud icon with x is displayed.
  • If the computer is operating in online mode, wait for the sync operation to complete and then retry. Sync operations will vary in time based on the size of the document and network performance. 
  • If your computer is displaying the Cloud Document organizer in online mode, follow the steps outlined here: Resolve connection errors.

Naming conflict

Issue

Workaround

When two documents have the same name in the same folder.   

When one document is in the cloud and the other document is a locally-synced document, the system will rename one of the documents to a unique name.

Then, the cloud documents system will refresh to show the unique name and you can retry your operation.

Related topics

Have a question or an idea?

Ask the Community

If you have a question to ask or an idea to share, come and participate in Adobe Illustrator Community. We'd love to hear from you.

Adobe logotips

Pierakstieties savā kontā

Ātrās saites

Skatīt visus plānus Pārvaldiet savus plānus

Legal Notices    |    Online Privacy Policy