In Finder, select Applications > Utilities > Activity Monitor.
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2026. gada 9. nov.
Learn how to fix cloud documents that won’t open due to file access errors in Adobe InDesign.
If a cloud document in InDesign fails to open and displays a file access error, it’s usually caused by the Creative Cloud sync service or the sign-in session. The fix depends on your InDesign version. Check your version in Help > About InDesign (Windows) or InDesign > About InDesign (macOS), then follow the relevant steps.
Creative Cloud Libraries Synchronizer isn't running (InDesign version 22.0 and later)
Check whether the Creative Cloud Libraries Synchronizer process is running, then restart it if needed.
macOS
Tye Creative Cloud Libraries Synchronizer in the search bar.
If the process isn't running, turn on App Background Activity.
In the Apple menu, select System Settings.
Select General > Login Items & Extensions.
In the Allow in the Background section, turn on CCLibrary, not the separate Adobe Creative Cloud item.
From the Apple menu, select Creative Cloud > Quit Creative Cloud.
Reopen the Creative Cloud desktop app to restart the synchronizer automatically.
Open Activity Monitor and confirm the synchronizer is running.
If it's running but documents still won't open, restart the Creative Cloud Libraries Synchronizer.
In Activity Monitor, select Creative Cloud Libraries Synchronizer, then Force Quit from the Apple menu.
From the Activity Monitor, select InDesign, then Force Quit.
Wait 10 seconds, then relaunch InDesign to restart the synchronizer.
Open Activity Monitor and confirm the synchronizer is running. If it doesn’t appear, restart your computer and check again.
While the synchronizer is running, try opening the cloud document.
Windows
Select Ctrl + Shift + Esc to open Task Manager.
Select the Processes tab (Windows 11) or the Details tab (earlier versions).
Check whether Creative Cloud Libraries Synchronizer is running.
If it's running but documents still won't open, restart the Creative Cloud Libraries Synchronizer.
In Task Manager, select Creative Cloud Libraries Synchronizer.exe, then End Task.
Right-click InDesign.exe, then select End Task.
Wait 10 seconds, then relaunch InDesign to restart the synchronizer.
Open Task Manager and confirm the synchronizer is running. If it doesn’t appear, restart your computer and check again.
While the synchronizer is running, try opening the cloud document.
Creative Cloud sync needs an update or isn’t running correctly (InDesign version 21.6 and earlier)
Quit InDesign, then check and install pending Creative Cloud updates. If the issue continues and you have administrator access to your machine, try the advanced steps:
Sign out of Creative Cloud in the app preferences.
Quit the Creative Cloud desktop app.
In Activity Monitor (macOS) or Task Manager (Windows), confirm that Adobe Content Synchronizer and Adobe Desktop Service are closed.
Go to the Adobe Sync folder.
- On Windows: C:\Program Files (x86)\Adobe\Adobe Sync
- On macOS: /Applications/Utilities/Adobe Sync
Rename the Adobe Content Synchronizer folder to Adobe Content Synchronizer-OLD.
Restart your machine, then update the Creative Cloud desktop app.
InDesign isn’t available in mainland China
Adobe Creative Cloud services, including cloud documents, are available only in countries where Creative Cloud is offered. Because Creative Cloud services aren't available in mainland China, cloud documents cannot be used there. See the list of countries where Creative Cloud is available. If you're in China, you can cancel your Creative Cloud membership or request a refund.
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