Issue

When you try to install Adobe Muse, you receive the following error:

"Sorry, an error has occurred.

The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."

Install error message

Solutions

Solution 1: Install Adobe AIR

Download and install the latest version of Adobe AIR.

Once successfully installed, reinstall Adobe Muse by following the steps in the next section.

 

Solution 2: Uninstall/reinstall Adobe Muse

Uninstall any copy/version of Adobe Muse already installed by following the steps detailed in Uninstall Adobe Muse.

To clear any remnants, delete the Adobe Muse folder (located in the following folders):

  • Mac OS: /Applications
  • Windows: /Program Files on 32 bit or /Program Files (x86) on 64 bit

Then download and install the latest version of Adobe Muse for Windows or Mac OS.

 

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy