The following error message appears in Adobe Muse:
"An unexpected error occurred.
An unexpected error occurred processing your request. Please try again later.
Try the following solutions in order. If the first solution does not resolve the issue, try the next solution, and continue until the issue is resolved.
||~/Library/Application Support/Adobe *|
||\[User]\Local Settings\Application Data\Adobe
|Windows 7 and Vista:
The built-in file search features on Mac OS and Windows don't find hidden files or folders. If you're not familiar with how to navigate to hidden files or folders on your computer, see the following:
||Choose Go To Folder from the Go menu in the Finder and enter ~/Library/Application Support/Adobe. Delete the OOBE folder.
||Click Start. Type run and press Enter. Type %userprofile%\Local Settings\Application Data\Adobe. Delete the OOBE folder.
|Windows 7 and Vista:||Click Start. Type run and press Enter. Type %localappdata%\Adobe. Delete the OOBE folder.|
For more information on viewing hidden folders in Windows, see Show hidden files, folders, filename extensions.
If you are unable to delete the OOBE folder (Windows) or empty the Trash (Mac OS), one of the files in that folder is likely in use by another running Adobe app. To terminate a running app, follow these steps:
- Launch Task Manager (Windows) or Activity Monitor (Mac OS).
- In the Task Manager/Activity Monitor, End Process/Force Quit the following processes if you find them running and then try to delete the OOBE folder or empty the Trash:
- AAM Updates Notifier
- Creative Cloud
- Adobe Muse
On occasion, problems with WMI on Windows systems can create this error message. Use the WMIDiag tool as explained in the following Microsoft KB article:
If none of the previous solutions help, contact us with the issue details and attach the Muselog.txt and PDApp.log files to the case when submitting.
Muselog.txt file location: