Download the file removePhotoshopDocumentAncestors.zip below and unzip it.
Last updated on
Jan 17, 2022 09:09:24 PM GMT
Issues
When you access File > File Info for certain files in Photoshop, you observe one or more of the following issue symptoms:
- The File Info dialog is slow to open or freezes.
- Photoshop displays a warning 'Cannot Display Raw Metadata, Contents Too Large'.
- Raw Data has excessive number of entries of 'photoshop:DocumentAncestors'.
When saving a file or saving updates to a smart object, the process gets stuck at 99%
- Photoshop does not respond in the task manager and force quitting Photoshop gives the error: Task could not get completed. Permission denied”
Operating systems
Windows and macOS
Workaround
This issue is caused by the 'photoshop:DocumentAncestors' entries in your file metadata.
Note:
This user-submitted script has been provided as-is by Adobe and not extensively tested. Use at your own risk.
Source: https://community.adobe.com/t5/photoshop/inflated-jpg-file-size-photoshop-document-ancestors-metadata/td-p/8055434?page=1#8511978 by iamwickedtall.
To fix this issue, use the script provided below to remove the excessive 'photoshop:DocumentAncestors' XMP entries.
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Download
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With the problematic file or smart object open to edit in Photoshop, drag-and-drop the removePhotoshopDocumentAncestors.jsx file script on the open document.
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Save your file or smart object.
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