When working with cloud documents in Photoshop desktop or Photoshop for iPad, you may encounter the following issues or errors:
iOS, macOS, and Windows
You are in mainland China
Photoshop on the iPad and Adobe Creative Cloud services are available only in countries where Creative Cloud services are available. As a result, cloud document functionality is not available in mainland China.
Photoshop desktop Creative Cloud sync requires an update or is not running correctly.
See the solutions listed below.
To check for pending updates to Creative Cloud and update if required, quit Photoshop and do the following:
Select the Account icon in the upper right, and then select Preferences.
Does your screen look different? See instructions for the earlier version of Creative Cloud desktop app.
Select Apps in the left sidebar.
Do one of the following to set automatic updates:
Previous versions are uninstalled by default but you can opt to keep them using Advanced options. Learn more about Advanced options.
Using a plug-in? Third-party plug-ins may not always work with the latest version of the Creative Cloud apps. Contact your plug-in vendor for information about compatibility and updates.
If you are still having issues and you have the administrator access to your machine, the following steps may address the issue:
Sign out of Creative Cloud within the apps preferences.
Quit the Creative Cloud desktop app from the apps preferences.
Using Activity Monitor (macOS) or Task Manager (Windows), ensure that the following two processes are closed: Adobe Content Synchronizer and Adobe Desktop Service.
Navigate to the following path:
C:\Program Files (x86)\Adobe\Adobe Sync
Rename the following folder Adobe Content Synchronizer to Adobe Content Synchronizer-OLD.
Restart your machine and follow above steps to update Adobe Creative Cloud desktop app.