Exit code 15 error during Elements installation

In Mac OS, Adobe Photoshop Elements or Premiere Elements installations can fail with Exit Code 15.  Alternatively, the installer user interface doesn't appear when you click Install.

Some computers don't allocate the resources to launch the installation process, causing the error.

Solution 1: Restart your computer and run disk repair

  1. Start the Computer in Safe Boot mode.

    Note: Safe Boot appears only on the startup screen; it does not appear in the corners of the desktop the way it does in Windows.

    1. Restart the Mac. Press and hold the Shift key immediately after you hear the startup tone.
    2. Release the Shift key when the Apple logo appears. Safe Boot appears on the Mac OS X startup screen.
  2. For information on running the repair utility, see Repair disk permissions by running Disk Utility (Mac OS X).

  3. Run the product installation again.

  4. Restart the Mac without holding any keys down.

Solution 2: Temporarily remove plist files

Download

  1. Open the plist.zip file to extract the sh files.

  2. Go to Applications > Utilities > Terminal.

  3. Type sh .
    Important:  Ensure that there is a space after the sh.

  4. Leave the terminal window open and navigate to the folder where you downloaded the sh files.

  5. Drag Clean Entries.sh onto the Terminal window.
    Note: Make sure that path to the file appears immediately after the sh (sh /Users//Desktop/Clean Entries.sh).

    Terminal window
  6. Press Return.

  7. Close all windows and install again.

  8. Go to Applications > Utilities > Terminal.

  9. Type sh .
    Important:  Ensure that there is a space after the sh.

  10. Leave the terminal window open and navigate to the folder where you downloaded the sh files.

  11. Drag Restore Entries.sh onto the Terminal window.
    Note: Make sure that path to the file appears immediately after the sh .

  12. Press Return.

Solution 3: Contact Adobe Support

Contact Adobe Support for additional assistance with this issue if the steps above did not work.

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