You're unable to use the facial-recognition feature (also known as people- or face-recognition) in the Elements Organizer.

One of the two issues occurs:

  • The facial-recognition feature stops prompting names/people suggestions.
  • Organizer stops responding when the "Restoring People Recognition Data: task is in progress, while restoring a catalog.

Note:

In most scenarios, Solution 1 is likely to fix this issue. Use Solution 2 only if Solution 1 doesn't fix the issue.

Solution 1: Re-create the Breeze database

Note:

When you complete the steps below, existing people-tags remain intact in your catalog. However, Organizer now has to relearn face-name associations to make future suggestions. This ability returns over time, as you continue to use the people tagging feature while adding newer photographs to Organizer.

  1. Close Elements Organizer.

  2. Navigate to the catalog location on your system. By default, the catalogs are created at the following locations:

    Windows XP:

    C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\<your catalog name>

    Windows 8, 7, or Vista:

    C:\ProgramData\Adobe\Elements Organizer\Catalogs\<your catalog name>

    Mac OS:

    /Users/<user name>/Library/Application Support/Adobe/Elements Organizer/Catalogs

    Note:

    If you are on a Mac running Lion or later, the /Users/<user name>/Library folder is hidden from view by default. To reveal the Library folder, hold the Option key down while selecting the “Go” menu in Finder.

    Custom Location:

    Follow these steps if you specified a custom location for your catalog. In Organizer, click Help > System Info, and navigate to the location of your catalog (displayed in the System Info dialog).

  3. Locate a folder named BreezeData, and double-click it to open it.

  4. Locate the file breezesession.dat, and rename it to breezesession.old.

  5. Launch Elements Organizer.

Solution 2: Correct Breeze data folder permissions

In most scenarios, Solution 1 is likely to fix this issue. Use Solution 2 only if Solution 1 doesn't fix the issue. Depending on your operating platform, choose the solution for Windows or Mac OS.

Windows

  1. Close Elements Organizer.

  2. Navigate to the catalog location on your system. By default, the catalogs are created at the following locations:

    Windows XP:

    C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\<your catalog name>

    Windows 8, 7, or Vista:

    C:\ProgramData\Adobe\Elements Organizer\Catalogs\<your catalog name>

    Custom Location:

    Follow these steps if you specified a custom location for your catalog. In Organizer, click Help > System Info, and navigate to the location of your catalog (displayed in the System Info dialog).

  3. Locate a folder named BreezeData, right-click it, and choose Properties.

  4. In the folder's Properties dialog box, select the Security tab, and click Advanced.

  5. In the Advanced Security Settings dialog, select the Effective Permissions tab, and then click Select.

  6. In the Select User, Computer, Service Account, or Group dialog, enter your user name. Or, enter the name of the person who performs recognition-related actions in Organizer. Click Check Names to ensure that you have entered a valid user name, and then press OK.

  7. In the Advanced Security Settings dialog > Effective Permissions tab, ensure that all the checkboxes are selected. Then, click OK.

  8. Launch Elements Organizer.

Mac OS

  1. Close Elements Organizer.

  2. Navigate to the catalog location on your system. By default, the catalogs are created at the following locations:

    Macintosh:

    /Users/<user name>/Library/Application Support/Adobe/Elements Organizer/Catalogs

    Note:

    If you are on a Mac running Lion or later, the /Users/<user name>/Library folder is hidden from view by default. To reveal the Library folder, hold the Option key down while selecting the “Go” menu in Finder.

    Custom Location:

    Follow these steps if you specified a custom location for your catalog. In Organizer, click Help > System Info, and navigate to the location of your catalog (displayed in the System Info dialog).

  3. Locate a folder named BreezeData, right-click it, and choose Get Info.

  4. In the folder's Info dialog, expand the Sharing And Permissions section.

  5. Add Read and Write permissions for the current user.

  6. Close the folder Info dialog, and launch Elements Organizer.

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