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How to identify and troubleshoot issues with plug-ins in Photoshop.
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    If you're experiencing any of the following issues, the cause could be a defective or incompatible plug-in:

    • Error: "Could not load the [Plug-in Name] module because it does not work with this version of Photoshop."
    • Missing file formats in the Save or Save As dialogs.
    • Unexplained freezes or crashes on launch or while using Photoshop
    • Image rendering issues after running a plug-in
    • Slow performance while launching or using Photoshop
    • Plug-in commands don't show up correctly in Photoshop's menus

    You may experience an issue with a plug-in for any of these reasons:

    • The plug-in was designed for a different version of Photoshop and is not compatible with your current version
    • The plug-in was installed incompletely or incorrectly
    • More than one version of the same plug-in is installed
    • A plug-in file has become damaged

    If you've updated Adobe Camera Raw and Photoshop still does not recognize your camera, see Why doesn’t my version of Photoshop or Lightroom support my camera?

    If you're not able to successfully update the Camera Raw plug-in for CS6, CC, CC 2014, CC 2015 Adobe applications, see Camera Raw plug-in installer


    Here are some good general guidelines to follow with third-party plug-ins to avoid problems:

    Never:

    • Manually drag plug-ins from a previous version of Photoshop’s plug-ins folder to your current version’s Photoshop Plug-Ins folder.

    Always:

    • Check the plug-in manufacturer’s website for the latest version of your plug-in. Downloading an updated version will often fix plug-in issues.
    • Use the manufacturer’s plug-in installer to install (or re-install) their plug-ins.
    Tip:

    Third-party plug-ins using their own installation mechanism aren’t automatically moved or synchronized between major Photoshop versions (such as Photoshop CC 2014 to Photoshop CC 2015 release). Often, third-party plug-ins require DRM (activation) or use auto-update mechanisms. For this reason, just moving the plug-ins between versions can sometimes cause errors and performance issues.

    Note:

    If you have a 64-bit version of Windows 7 or Windows 8 and require a 32-bit version of Photoshop for compatibility with legacy plug-ins or device drivers, you can download the 32-bit version of Photoshop.

    Note:

    On Mac OS, Photoshop is a 64-bit only application and 32-bit plug-ins are no longer supported. Contact the plug-in vendor to obtain an update for 64-bit support of the plug-in. Or, keep your previous version of Photoshop installed to run legacy 32-bit plug-ins.


    Use these steps to identify and remove a problematic plug-in.

    Identify the problematic plug-in

    To quickly determine whether Photoshop is loading a problematic optional or third-party plug-in, do the following:

    1. Close Photoshop.

    2. Hold down the Shift key and launch Photoshop. A dialog appears during launch that reads “Skip loading optional and third-party plug-ins?”

      Skip loading dialog box
    3. Click Yes to skip loading optional and third-party plug-ins.

      Note:

      This disables optional and third-party plug-ins only for the current session. If you quit and restart Photoshop without holding down the Shift key, the optional or third-party plug-ins will be enabled.

    4. Try to re-create the problem.

    If the problem recurs, an installed optional or third-party plug-in is not causing the problem. Close Photoshop and then restart it without holding the Shift key to re-enable all the optional and third-party plug-ins. Skip the remaining steps in this section.

    If the problem does not recur, an optional or third-party plug-in is causing the problem. To identify specific problematic plug-ins:

    1. Close Photoshop.

    2. Move one plug-in from Photoshop’s Plug-ins folder to a temporary location (for example, a new folder on your desktop).

      Note:

      See Locate plug-in folders for the locations of the Photoshop plug-in folders.

    3. Start Photoshop and then try to re-create the problem.

    4. Do one of the following:

      • If the problem recurs, repeat steps 1 through 3.
      • If the problem does not recur, the plug-in that you last removed is causing the problem. Remove or disable this plug-in permanently and then contact its publisher for support or for information about an updated plug-in version. Reinstall or re-enable the non-problematic optional and third-party plug-ins that you removed or disabled.
    5. Start Photoshop and then try to re-create the problem.

    Permanently disable the problematic plug-in

    To permanently disable a plug-in, use one or more of these methods:

    • Remove the plug-in from Photoshop’s Plug-ins folder to a temporary location that is outside of Photoshop’s Plug-ins folders (for example, to a new folder on your desktop).
    • Rename each of the problematic plug-in files so that the filename begins with a tilde (~). Photoshop does not load files that begin with a tilde.
    • Follow the uninstall/removal instructions provided by each plug-in’s publisher.

    Third-party plug-ins are installed to the Photoshop Plug-Ins folder, or to a subfolder within the Photoshop Plug-Ins folder.

    Windows

    If you installed Photoshop to the default location, the Photoshop Plug-Ins folder is located here:

    • Hard Drive/Program Files/Adobe/[Photoshop version]/Plug-ins
    Plug-ins folder Windows

    Additionally, the Camera Raw plug-in is located in a common plug-ins folder, which Photoshop, Bridge, and Photoshop Elements share:

    • Hard Drive/Program Files/Common Files/Adobe/Plug-Ins/[Photoshop version number]

    Mac OS X

    If you installed Photoshop to the default location, the Photoshop Plug-Ins folder is located here:

    • Hard Drive/Applications/[Photoshop version]/Plug-ins
    Plug-ins folder MacOS

    Additionally, the Camera Raw plug-in is located in a common plug-ins folder, which Photoshop, Bridge, and Photoshop Elements share:

    • Hard Drive/Library/Application Support/Adobe/Plug-Ins/[Photoshop version number]/File Formats.

     
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